Nicole Davis Email & Phone Number

Essex, Md, Us

Responsible for answering and resolving advanced product technical support questions from customers via virtual working environment. Express enthusiasm and empathy while remaining friendly and knowledgeable to resolve caller issues in a timely manner. Required to meet monthly metrics guidelines including average call handle time, customer satisfaction standards and successful issue resolution. Manage daily administrative duties while keeping up to date with advanced “user level” knowledge of computer technology and operating systems, navigating between various windows, application programs and software.

Laurel, Maryland

Responsible for generating new businessSell Energy Products to customers using a consultative sales approachSubject matter expertMeet and exceeded performance goals consistentlyEnsure top customer service to clientsEstablished rapports with customers so they can engage in conversations about their business, to determine which products can best assist them the most.

Supervise a team of up to 15+ reps to hit goals set out by the company/client Teach reps sales skills and follow through by monitoring and giving feedback Bring quality sales reps into the company through constant recruitingAssist all members of the management staff by sharing ideas and working togetherGive feedback about ways that the company can grow and improve Implemented training course for new recruits speeding profitability` Developed Excellence in Sales training course Consistently exceeded annual revenue goalsGenerated nearly 50% of companies monthly volume

Serve as a liaison between company and client Oversee the processing of all sales and check for quality Assist in special projectsEstablished processes that made departments more efficient and cost effective Reconciled client accounts to ensure proper payment Handled difficult customer complaints Send daily reports to clients as to production Disseminate new information from clients between departments

Responsible for generating new business by making outbound calls to customers Increase revenue base by increasing existing client spend and bringing in new bsiness clients Consistently exceeded daily and weekly quotas Work with other team members through teamwork Promoted to Supervisor during this time due to exceeding goals and company expectations

Bachelor Of Applied Science (Basc), Psychology

Psychology

Diploma, College Prep