Nicole Ross Email and Phone Number

Freelance projects have included company handbooks, policies, custom employee and supervisor trainings, legal and compliance research and general Human Resources consulting.

o Set, monitor, and achieve targets for the Human Resources department o Manage company-wide goal setting, mid-year check-ins, and year-end assessment process o Manage recruitment (including recruitment budget), onboarding, and exit procedures o Develop training materials and performance management tools; maintain the annual training budget o Oversee the payroll function, including payroll processing, payroll maintenance and audits o Monitor compliance of company policies and procedures o Manage employee relations; Investigate employee issues and conflicts and bring them to resolution o Conduct compensation package parity analyses and updates for all positions, as needed o Execute employee benefits administration o Serve as the committee lead on the morale committee to plan and coordinate employee events, employee recognition efforts, summit events. Maintain morale committee budget o Communicate company-sponsored health and wellness programs o Aid with coordination of office safety, workers’ compensation, and employee wellness o Handle highly confidential information including finance data, payroll, and personnel issues

• Developed and reviewed job descriptions and job ads for internal and external use• Reviewed and processed requisition requests• Conducted recruitment kick-off calls with hiring managers• Reviewed, pre-screened, interviewed and dispositioned applicants in ATS system• Extended verbal and written offers of employment• Developed onboarding best practices and lead new hire orientation meetings• Conducted new hire 30-day check-in interviews and quarterly manager check-ins• Advised hiring managers on best practices and coaching/navigating through personnel issues• Assisted employees and managers with the creation of appropriate SMART goals for their annual performance evaluations.• Assisted with general HR, payroll and benefits questions• Processed the semi-monthly, multi-state payroll for 280+ employees, using Paycom Payroll Platform• Developed detailed process documentation for the payroll process and post-payroll validation process• On-going development of detailed documentation for internal HR processes, managers, and employees• Actively maintained department content on Guru informational sharing platform• Developed in-house trainings such as Pre-Screening and Interviewing 101 for hiring managers• Built and tested customizations for Paycom Platform prior to system rollout• Assisted with fine-tuning and further developing existing design internship program• Served as a team member on the company’s DEI committee

• Coordinated multiple concurrent technical projects • Developed communication plans and delivered progress reports, weekly • Collaborated with internal departments and engineers throughout project implementations • Worked with external customers to manage changes, handle service requests, and facilitate problem resolution

• Reviewed and processed incoming job requisitions • Drafted and posted job advertisements for the company website, jobsinmaine.com, Glassdoor, Indeed, and LinkedIn • Proactively sourced candidates through cold calls and applicant mining techniques • Analyzed and reviewed applicant resumes and qualifications; conducted initial pre-screening calls • Qualified and placed employees; developed a pipeline of qualified candidates for various departments • Effectively communicated and collaborated with Hiring Managers in all phases of the recruiting process • Maintained recruitment data and reports, used to drive recruitment strategy and process improvement • Processed offer packages for new hires • Processed bi-weekly payroll for 150+ employees using ADP software • Reconciled monthly invoices for medical, dental and insurance premiums • Launched, tracked, and processed employee performance reviews for submission to the HR Manager • Developed PowerPoint presentations for internal trainings and meetings (e.g. open enrollment meetings, internship onboarding, and quarterly business reviews) • Fielded various employee inquiries relating to confidential benefits, payroll and personnel matters • Managed all online training subscriptions and licenses for employee technical training (e.g. Pluralsight, CBT Nuggets, Global Knowledge, and Metrix Learning). • Coordinated and maintained internal technical training schedule (e.g. Engineering Education Series) • Maintained all recorded WebEx trainings in an internal SharePoint Training library. • Monitored and tracked company partnership requirements (e.g. Cisco, Microsoft, VMware) • Developed dozens of “how to” training documents on a variety of topics for internal department use, as well as employee and manager’s external use. • Responsible for planning the company-sponsored employee/family events • Lead the company’s Wellness Committee, planning wellness lunch and learns

• Provided HR Support in a centralized personnel office that serviced over 4,000 employees • Maintained and processed personnel documentation and records • Provided information and support to current and former employees on a variety of HR topics (payroll, benefits, retirement and pension questions) • Worked efficiently and accurately under tight deadlines • Provided and implemented suggestions for internal process improvement • Integral team member involved with departmental global SAP implementation project • Conducted remote supervisor trainings, post-implementation project

• Developed rigorous lesson and unit plans that aligned with NYS learning standards, the common core curriculum, and key performance indicators • Administered tests and evaluations; analyzed student performance • Maintained a classroom environment conducive to learning and promoting excellent student/teacher rapport • Developed remediation strategies for students • Collaborated with faculty and support staff to meet diverse learning needs of the students • Facilitated parent-teacher conferences throughout the school year • Incorporated technology into classroom lessons and communication • Actively engaged in the school community by taking on additional extracurricular positions such as Rotary Interact Club Advisor, Freshman Class Advisor, JV Girls Basketball Coach, Modified Girls Field Hockey Coach, and Summer School Teacher