Nicole S. Email & Phone Number

Brea, California, United States

Review, update and revise companies’ handbooks and policies to ensure total compliance with federal standards and regulations. Provide guidance by focusing on liability management training, performance measurement review, employee coaching and counseling and general HR fundamentals. Present formal presentations in a clear, concise and logical sequence at a.

Provided guidance and service to clients and internal partners regarding employee counseling, policy and handbook development, and terminations by consulting with team members after running a risk analysis on information. Performed exit interviews with work site employees to help identify why employees left an organization. Partnered with service.

Directed operations in busy club, handling 50+ daily member inquiries. Trained, mentored and evaluated employees on service quality, knowledge and performance. Cultivated a customer-focused environment by greeting and responding to all customers in a professional manner. Explained member account information in thorough, knowledgeable and friendly.

Santa Ana, California

• Assisted with change in interest rates, credit limits and processing of credit applications
• Received highest level of performance bonus based on service quality levels
• Received recognition from CEO for exhibiting Nordstrom standard of customer service
• Developed ability to manage time effectively and handle multiple tasks simultaneously

Chandler, AZ

• Updated and maintained employee records, tax documents and benefits information
• Assisted HR Manager with projects and duties as needed and requested
• Assisted with the on-boarding process of 30 new hires in 2014.
• Prepared recruitment lists and job postings, scheduled applicants and checked references
• Provided administrative assistance to HR Manager, Store Manager and Executive Assistant

Arcadia, CA

• Assisted with employee development by providing training, performance appraisals and promoting teamwork
• Reviewed sales and merchandising reports to achieve profit goals, reduce back stock and predict sales.
• Reduced costs by 6% by monitoring daily par levels and adjusting orders as needed
• Managed multiple priorities in fast-paced environment.
• Handled scheduling to ensure proper staffing for high-volume shifts and seasonal promotions.
• Maintained a clean, organized, and prepared store environment that adhered to all health, safety and sanitation guidelines

Master Of Business Administration - Mba, Strategic Human Resource Management

Bachelor Of Arts (B.A.), Business Administration And Management, General

Business Administration degree with a minor in Healthcare Management