Nicole S. Email & Phone Number

Brea, California, United States

Review, update and revise companies’ handbooks and policies to ensure total compliance with federal standards and regulations. Provide guidance by focusing on liability management training, performance measurement review, employee coaching and counseling and general HR fundamentals. Present formal presentations in a clear, concise and logical sequence at a level appropriate to audience. Identify the need for updated resources and present to internal partners for company wide rollout of information. Conduct investigations into employee relation issues and determine appropriate course of action to remedy the matter. Assist in layoffs and reductions if force to mitigate risk in determination of affected employees. Considered to be the SME in handbook building and use of People Analytics system.

Provided guidance and service to clients and internal partners regarding employee counseling, policy and handbook development, and terminations by consulting with team members after running a risk analysis on information. Performed exit interviews with work site employees to help identify why employees left an organization. Partnered with service operations to deliver liability management training to client supervisors and employees. Delivered formal presentations to service team providing talking points to address controversial and complex topics. Created and delivered custom analyses for clients to internal team members focusing on turnover, diversity, and succession planning data. Generated reports for clients on a regular basis based on either standard or customized information.

Directed operations in busy club, handling 50+ daily member inquiries. Trained, mentored and evaluated employees on service quality, knowledge and performance. Cultivated a customer-focused environment by greeting and responding to all customers in a professional manner. Explained member account information in thorough, knowledgeable and friendly explanations. Created concise job descriptions for external job sites to acquire more qualified candidates for club positions. Developed teams to be top producers in gross profits for club and company and increased revenue by 60%.

Santa Ana, California

•Assisted with change in interest rates, credit limits and processing of credit applications•Received highest level of performance bonus based on service quality levels•Received recognition from CEO for exhibiting Nordstrom standard of customer service•Developed ability to manage time effectively and handle multiple tasks simultaneously

Chandler, Az

• Updated and maintained employee records, tax documents and benefits information• Assisted HR Manager with projects and duties as needed and requested• Assisted with the on-boarding process of 30 new hires in 2014.• Prepared recruitment lists and job postings, scheduled applicants and checked references• Provided administrative assistance to HR Manager, Store Manager and Executive Assistant

Arcadia, Ca

• Assisted with employee development by providing training, performance appraisals and promoting teamwork• Reviewed sales and merchandising reports to achieve profit goals, reduce back stock and predict sales. • Reduced costs by 6% by monitoring daily par levels and adjusting orders as needed• Managed multiple priorities in fast-paced environment.• Handled scheduling to ensure proper staffing for high-volume shifts and seasonal promotions.• Maintained a clean, organized, and prepared store environment that adhered to all health, safety and sanitation guidelines

Master Of Business Administration - Mba, Strategic Human Resource Management

Bachelor Of Arts (B.A.), Business Administration And Management, General

Business Administration degree with a minor in Healthcare Management