Nicole Mueller Email & Phone Number

San Jose, Ca, Us

Mountain View, California, United States

Responsible for the oversight of the day-to-day Operations and Management of the entire Catering & Events Program, focusing on the highest quality of guest experience. Develop and implement strategic plans and objectives to drive operational event efficiency, profitability, and growth.Evaluate and enhance existing event operational processes, systems, and policies to streamline operations and ensure effective resource allocation. Provide strong leadership to the operations team, fostering a culture of excellence, collaboration, and continuous improvement. Recruit, train, mentor, and develop a high-performing operations team to achieve departmental and company objectives. Oversee the planning, coordination, and execution of all events and projects, ensuring adherence to client requirements, timelines, and budgets.

San Jose, California, United States

Manage Placemaking, Special Parks Use and Park Reservations programs. Charged with developing, monitoring, and implementing quality Placemaking event programs across the City of San José. Responsible for implementation of Viva CalleSJ open streets program. Lead team and manage calendar of all neighborhood Viva Parks events including pre-event planning, location, layout, security, noise abatement, litter/trash control, traffic and parking management, pedestrian management and City support services.

Nevada - California

Responsible for creating, developing, and implementing Special Events for Las Vegas and Lake Tahoe. Work seamlessly with site Sales, Marketing leaders and dedicated corporate team members to establish a set event schedule, deliver on required tour numbers and over deliver on sales results through first-class customer service throughout the event process. Manage Diamond Live, Diamond Experiences, Events of a Lifetime and Diamond Dinner programs. Manage and supervise all Special Event Coordinators. Manage all facets of the events in a manner to ensure outstanding Profit per Tour stats on the program.

California

Responsible for assisting in the creating, developing, and implementing Special Events for California. Works seamlessly with site Sales, Marketing leaders and dedicated corporate team members to establish a set event schedule, deliver on required tour numbers and over deliver on sales results through first-class customer service throughout the event process. Manage the Events of a Lifetime and Diamond Dinner programs. Manage and supervise all Special Event Coordinators. Manage all facets of the events in a manner to ensure outstanding Profit per Tour stats on the program. Travel for site inspections, permit hearings, planning meetings and event execution.

Northern Ca

Charged with the creation, development and implementation of special events for Northern California. Work seamlessly with site sales and marketing leaders and dedicated corporate team members to establish a set event schedule, deliver on required tour numbers and over-deliver on sales results through customer service throughout the event process. Develop and execute all facets of the events in a manner to ensure outstanding profit per tour statistics on the program. Execute site inspections, permit hearings, planning meetings and event execution. Build strategic relationships with partners to enhance the working environment, event quality and customer satisfaction. Communicate with Project Directors as well as Marketing Directors and Sales Managers on an ongoing basis.

San Jose, Ca

Responsible for directing and leading all marketing and communications activities for South Valley Family YMCA. Act as key member of leadership team and play critical role in member acquisition and retention, program performance and fundraising. Implement branch-specific initiatives to complement and coordinate with the overall association marketing communications strategy.

Responsible for development and implementation of an overall communications strategy that advances client recruitment, training and employment goals. Manage project website, preparation of newsletter, blogs, social media and other forms of communication.

Drive direct marketing of various City of San Jose business service programs (On the Job Training, Internship program, Rapid Response, Downsizing Aversion and the website www.BusinessOwnerSpace.com.) Coordinate outreach programs to organizations closing or planning a reduction-in-force, including marketing materials and presentations, to various organizations and employees within City of San Jose service area.

Managed department’s participation in Northern California events and promotions generating qualified tours for Worldmark by Wyndham salesrooms. Coordinated event logistics working effectively with marketing management team and Promotions Department to implement participation in San Jose, Fresno, Reno, Santa Rosa and Sacramento area special events. Marketing efforts generated over $2 million in sales volume from 150 special events while keeping costs below budget.

San Jose, Ca

Charged with promotional lead generation activities from designated markets in Northern California. Ensured lead production goals were met on time and on budget through the procurement and facilitation of events, sponsorships, on-line web based programs, media partners and other various marketing activities. Successfully implemented creative and logistical changes to shows, malls and other marketing activities resulting in increased lead production. Generated 42,787 leads in 2005 and 61,502 in 2006, an increase of 31%.

Implemented and managed a year-round calendar of promotions and special events to enhance the vitality and livability of Downtown San Jose. Responsible for coordination of all annual event logistics including 13-week outdoor concert series, 32-week Farmers’ Market, 2 annual outdoor festivals, Sharkbyte Art public art project and Downtown Ice with combined budgets of over $1.25 million.

Certificate, Post-Crisis Hospitality Management

Master Of Science Degree, Managerial Science

Bachelor Of Science Degree, Public Relations