Nicole Nguyen Wick Email & Phone Number

Birmingham, Alabama, Us

Birmingham, Alabama, Us

In my role as VP of Operations I lead a team of 12 regional operators and support over 170 hospitals across our platform. I also provide support to our executive leadership and headquarters teams in an effort to create operational processes that best serve the teammates, clients and patients across our organization.

Birmingham, Alabama, Us

As a Regional Operations Director at Southern Veterinary Partners I was responsible for all aspects of operations and P&L management for hospitals in Tennessee, Mississippi, and Georgia. This role allowed me to live out my passion for coaching teams through business processes and delivering the highest quality of service to our clients and their pets.

Vancouver, Wa, Us

Multi-site management of 19 veterinary hospitals in Michigan and Ohio. Direct reporting relationship with 19 practice managers and supervisional responsibility for 200+ hourly associates and 48 DVMs. Full P&L and operations responsibility. Exceeded revenue plan and achieved double digit comp growth for three consecutive years. Successfully recruited DVMs and hospital leadership at industry conferences and university campus visits

Lake Oswego, Or, Us

Responsible for the sales and operations of a seventeen center district. Recruited, hired and trained non-exempt sales staff. Created and maintained operational budgets for 10 million dollar district. Responsible for all aspects of P&L management. Trained and coached management teams in all areas of center operations. Maintained communication with corporate management, community contacts, and state agencies. *Secured the company’s first federal Early Head Start contract which brings $400K in annual revenue to the district.*Awarded top Learning Adventure sales performer in the region 2009, 2010, and 2011*Ranked #1 district in the company to revenue plan 2011 *Region Learning Adventures representative in 2010*Region government relations representative 2010 and 2011

Responsible for providing counseling services to child victims of sexual abuse and their families. Provide advocacy with the legal and child protective services systems. Participated in forensic investigations of child sexual abuse allegations and assisted in development of treatment recommendations. *Chair of the Fundraising and Volunteer Coordination Committee.*Developed relationships with colleges and universities for recruitment of internship candidates.; Responsible for providing solution focused mental health counseling and case management services to children and their families through a partnership with the Macomb County Community Mental Health Department. Provide advocacy by acting as a liaison between family and community agencies. *Chair of the Macomb County Region Development Committee.*Member of the agency Quality Improvement Committee.

Milan, Italy, It

Responsible for the sales and operations of nineteen Sunglass Hut, Sunglass Hut at Marshall Fields, Watch Station, and Sunglass Hut outlet locations in the Michigan and Ohio markets. Created and maintained operational budgets exceeding $5 million. Recruited, hired and trained non-exempt sales staff. Trained and coached store management teams in all areas of store operations. Communicated district needs to all levels of corporate management and vendor contacts. Trained internal district management candidates in all aspects of multi-unit sales management. *Took over an underperforming district and upgraded caliber of staff changing several high payroll, high shrink stores into positive revenue and positive operating income generating locations. *Consecutive years double digit comp gains.*Developed and implemented management training and development tools.*Recognized for lowest turn over rate and highest percent sales increase in the region.

Philadelphia, Pa, Us

Responsible for direct supervision and daily operations of 5 mall-based junior apparel stores. Recruited, hired, and trained store management teams. Exceed company revenue, payroll, and shrink goals through strategic planning and direct staff management. *Successfully oversaw two new store openings in the Detroit market.*Turned under performing stores into top performers with my Region *Reduced shrink at underperforming stores to company standard.

Columbus, Oh, Us

Responsible for the management of total store operations at a $5 million, high profile Structure/Express location. Maximized productivity and profitability while leading a successful store team. Supported and lead new company initiatives. Drove top line sales growth through building talent, brand and capability. Achieved financial goals through thoughtful planning and execution. Managed payroll and tracked UPH goals for merchandise flow. Recruited, hired, trained, and retain top talent.*Selected to be a member of The Limited Brands corporate Inclusion and Diversity committee allowing me the opportunity to work hand in hand with corporate executives in the development and of work place diversity and training initiatives that were implemented nationwide.

New York, Ny, Us

Worked in several divisions of Gap, Inc. in various positions starting as a sales associate and working up to Gap Kids/Baby Gap store manager, Old Navy operations manager, and Gap district field training and recruiting officer. Responsibilities included managing and measuring work, execution of merchandising and visual presentation, developing succession plans for all employees, and work with district GM's on all areas of recruiting, networking, and new hire and product training.

Bs, Counseling Psychology

Ma, Organizational Leadership