Nicole Orgain work email
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I am enthusiastic about customer success and enjoy being part of the mission to achieve intended outcomes and business goals. I have 5 years of customer success experience where I grew from a CSM to a team SME and Sr. Technical Sales Associate. Focused on retention and prompt renewals, I enjoy cross-team collaboration in fast paced setting. Triumphs teach me what is possible, and the obstacles fuel my bank of knowledge which I scale for my team’s consumption while nurturing my can-do confidence to embrace new challenges.
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Senior Renewals Manager - Salesforce Inc.Concentrix Aug 2023 - Mar 2024Nashville, Tn● Maximized retention and revenue growth by strategic planning, negotiation and upselling for 70 Slack financial and commercial customers.● Achieved 103% of quota in Q1 and 90% in Q2 through strategic planning, negotiation, and upselling.● Ensured accurate forecasting and pristine CRM hygiene for effective reporting and prioritized decision-making. -
Senior Renewals Manager - Microsoft CorporationConcentrix Sep 2022 - Aug 2023Nashville, Tennessee, United States● Managed rigorous territory and forecast to ensure timely renewals and growth of annual support contracts.● Achieved 118% of quota by managing a portfolio of 40 Microsoft customers and ensuring timely renewals, orchestrating alignment with cross-functional sales teams to identify upsell opportunities to bundle-in at renewal.● Maintained a high customer retention rate by delivering proactive customer engagement tactics and developing and executing customer success strategies
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Technical Sales Specialist Ii - Cisco SystemsConcentrix Dec 2021 - Sep 2022Nashville, Tennessee, United States● Provided leadership and technical expertise to SMEs and Public Sector Customers on deploying SaaS services, increasing technical aptitude and team productivity.● Developed all presentations, runbooks, cheat sheets and customer resources adopted by team and hundreds of customers.● Identified and provided effective solutions to facilitate product adoption and utilization for clients.
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Technical Sales Specialist - Cisco SystemsConcentrix Oct 2020 - Dec 2021Nashville, Tennessee, United States● Supported customer success specialists by addressing technical aspects of products during customer engagements.● Consistently surpassed quota by an average of 115% quarter over quarter.● Focused on onboarding and barrier resolution to drive customer success.
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Team Subject Matter Expert (Sme) - Cisco SystemsConcentrix Sep 2019 - Oct 2020Nashville, Tennessee, United States● Supported a team of 15 while managing a territory of 25 enterprise customers.● Provided pre-sales expertise, technical onboarding, and barrier resolution to Customer Success Specialists.● Conducted team training sessions and created job aids for new hires.● Implemented customer success initiatives, surpassing KPI benchmarks and strengthening client loyalty and satisfaction.
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Senior Customer Success SpecialistConcentrix Jun 2017 - Sep 2019Nashville, Tennessee, United StatesSenior Customer Success Specialist – Cisco Systems 06/2017 - 09/2019● Conducted quarterly health checks with 80 commercial customers to ensure optimal product outcomes.● Managed a portfolio of 80 commercial accounts and 40 enterprise accounts.● Responsible for reporting, health score monitoring, and identifying upsell/cross-sell opportunities.
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Client Account ManagerLow T Center 2016 - 2017Brentwood, Tennessee, United States● Established and implemented front-office procedures for a high-volume medical clinic.● Managed multiple key accounts, decreasing quarterly client attrition rate by over 10%.● Increased client base by an average of 10 new clients weekly through strategic events and services. -
Territory Manager & Laser SpecialistPetlase Veterinary Lasers 2015 - 2016Nashville, Tennessee, United States● Sold FDA-approved laser therapy systems to veterinarians, achieving 120% of quota.● Executed effective sales processes and procedures to meet/exceed revenue goals
Nicole Orgain Skills
Nicole Orgain Education Details
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Scripps College Of Communication
Frequently Asked Questions about Nicole Orgain
What is Nicole Orgain's role at the current company?
Nicole Orgain's current role is Customer Success Professional.
What is Nicole Orgain's email address?
Nicole Orgain's email address is ni****@****any.com
What is Nicole Orgain's direct phone number?
Nicole Orgain's direct phone number is +161535*****
What schools did Nicole Orgain attend?
Nicole Orgain attended Ohio University.
What are some of Nicole Orgain's interests?
Nicole Orgain has interest in Children, Civil Rights And Social Action, Education, Environment, Poverty Alleviation, Disaster And Humanitarian Relief, Human Rights, Animal Welfare, Arts And Culture, Health.
What skills is Nicole Orgain known for?
Nicole Orgain has skills like Sales Process, Client Development, Account Management, Proposal Writing, Proofreading, Marketing, Customer Service, Project Co Ordination, Cold Calling, Event Planning, Training, Budgets.
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