Perform administrative duties for executive management. Responsibilities include screening calls; managing calendars; preparing reports and financial data; and customer relations. Apply strong computer and Internet research skills, flexibility, excellent interpersonal skills, project coordination experience, and the ability to work well with all levels of internal management and staff, as well as outside clients and vendors. Responsible for day to day administrative and office functions, as well as processing all commercial insurance requests, preparing, submitting, and maintaining all Project Bid Submittals, all outgoing proposals, and incoming bid invitations. Maintain and process T&M Reports, Material Requisitions, Certified Payroll, as well as Project Meeting Materials. Maintaining a high level of confidentiality is essential.

As the sole member of the Returns/Exchanges Department, it was my responsibility to take multiple incoming calls for exchanges, provide customer service for a variety of clients, as well as process return and exchange requests and shipments. Usually operating under a strictly narrow time constraint, processing and expediting each order was critical.

Photographer, interview coordinator, as well as writing articles and album reviews.

Responsible for day to day operations of store. Manage a staff of 7, scheduling, supply ordering, receiving incoming freight, unload all shipments, all maintenance for location, payroll, employee evaluations, P&L, and all inventory procedures.

Responsible for classroom and OJT training for incoming Customer Service Agents, as well as recurrent training required by the FAA for all active agents. Offered additional support in the operation on a daily basis, as well as facilitating training classes and courseware development, while maintaining agent records and personal training goals.