Nicole Packard Email & Phone Number

Lakeville, Mn, Us

As the inaugural Human Resources Manager at Vic’s Crane & Heavy Haul, I am responsible for building and leading the HR department from the ground up in a high-performance, industry-leading organization. Key responsibilities include:• Overseeing the day-to-day HR management, including onboarding, documentation, and collaboration with the Finance team for payroll processing.• Leading recruitment efforts, managing job descriptions and postings, and implementing consistent HR processes to ensure compliance with EEO regulations.• Serving as the primary contact for employee relations issues, providing conflict resolution and performance improvement coaching.• Administering employee benefits, including COBRA and ACA reporting, while automating HR administrative tasks to enhance efficiency.• Collaborating closely with safety personnel to track data and policies, ensuring alignment with organizational needs.In my initial months, I have focused on understanding the organization’s mission and values, building relationships across departments, and laying the groundwork for future HR initiatives. This role enables me to leverage my problem-solving skills and commitment to fostering a positive workplace culture while contributing to Vic's overarching goals.

In my role at DCM Services, I managed HR functions for over 500 employees nationwide, gaining valuable experience in a dynamic and complex environment. My responsibilities included executing all HR functions, including payroll, while effectively navigating employee relations challenges.Key contributions included:• Streamlining HR processes to enhance efficiency and improve overall operations.• Building and repairing relationships across departments, fostering collaboration where HR had previously faced challenges.• Providing strategic support and guidance to leadership on sensitive HR issues, leveraging critical thinking and ethical decision-making skills.• Conducting investigations and collaborating with the CEO and legal team to address employee relations matters effectively.• Focusing on performance management, benefits administration, and ensuring compliance with applicable employment laws.This role enhanced my problem-solving abilities and resilience, reinforcing my commitment to building positive workplace relationships while supporting the organization's goals.

South, St Paul, Mn

At Service Today, I took on the rewarding challenge of strategically developing and implementing a comprehensive HR department in a fast-paced environment. Through strong relationship-building and a focus on our mission, I helped the organization grow from 2 functions and 43 employees to 8 independent entities with over 115 employees across three states.Key achievements include:• Developing and implementing a robust talent acquisition and onboarding strategy that prioritized compliance while maintaining quality and diversity in hiring.• Establishing key performance metrics for the HR department, including time-to-fill (TTF), time-to-hire (TTH), turnover rates, and ROI on recruitment initiatives, leading to informed decision-making and optimized sourcing strategies.• Reducing turnover from 24% to just 4% by enhancing the hiring process and employee engagement strategies.• Supporting a diverse workforce of 115 employees across all functional areas of Human Resources.• Successfully managing audits with a 0% loss rate, including unemployment cases.This role has allowed me to integrate various HR functions—talent acquisition, compliance, benefits, and more—while driving the overall success of the organization.

St Paul, Mn

At the American Red Cross, I thrived as a Senior Talent Acquisition Advisor, where I was committed to our mission and had the opportunity to make a significant impact. Starting in biomedical recruitment and quickly advancing to national roles, including Services to the Armed Forces and Volunteer Services. Key contributions included:• Leading strategic recruitment and selection for both external and internal hires, focusing on diverse roles from biomedical positions to healthcare leaders and support services.• Deploying to assist after Hurricane Irma, where I coordinated efforts with volunteer teams, including collaboration with the Danish Red Cross.• Chairing multiple committees aimed at enhancing diversity, inclusion, and supportive workplace initiatives.• Cultivating strong relationships across all levels of the organization, from executives to entry-level staff, fostering collaboration and a positive work environment.• Demonstrating cross-cultural sensitivity while engaging with diverse communities to attract top talent.My ability to develop connections and effective communication skills enabled me to thrive in a fast-paced, dynamic environment while staying focused on our goals and mission.

Minnetonka, Mn

At Opportunity Partners, I returned to core HR functions as a Recruiter, where I managed full-cycle recruitment for 21 program sites. Despite the demanding workload, I effectively contributed to the organization’s hiring needs.Key responsibilities included:• Overseeing the complete recruitment process, from sourcing candidates to onboarding for multiple program sites.• Planning, developing, evaluating, and implementing recruiting strategies to attract top talent.• Crafting job descriptions and interview questions for both existing and new positions, ensuring alignment with organizational goals.My experience at Opportunity Partners reinforced my skills in recruitment and strategic workforce planning while navigating a high-volume environment.

At Ceridian, I focused on regulatory compliance, specializing in state and federal leave laws. My role involved administering and ensuring compliance with various federal and state leave policies.Key responsibilities included:• Managing the administration of federal and state leave policies, including FMLA, CFRA, and other employer-authorized leave programs.• Reviewing medical certifications and determining eligibility for leave requests.• Collaborating with employees and management to navigate the complexities of leave regulations and support workforce needs.This position deepened my expertise in regulatory compliance and enhanced my ability to address complex HR challenges related to employee leave and absence management.

During my nearly two years at The CCP, I served in a generalist capacity, focusing on a range of HR responsibilities while building impactful diversity programs and managing change within the organization.Key contributions included:• Overseeing the full onboarding process, including the development and implementation of engaging Employee Orientations.• Conducting manager training sessions on essential topics such as Diversity Awareness and Appreciation, Policies and Procedures, and Creating a Safe and Respectful Workplace.• Ensuring compliance with EEOC regulations and Employment Law.• Collaborating with HR team members, management, and external agencies to align with company objectives, budgetary goals, and State Licensing Requirements.My experience at The CCP strengthened my skills in change management, strategic training, and fostering an inclusive workplace culture.

At the Mall of America, I began my HR career as an HR Assistant and advanced through various roles, including Interviewer, Recruiter, and HR Representative. This progression allowed me to gain comprehensive experience in all aspects of human resources.Key responsibilities included:• Managing the full-cycle onboarding process, from interviews to hiring and training.• Developing strategic recruitment initiatives, including creating sourcing strategies, planning job fairs, and addressing employment needs.• Tracking and analyzing recruitment methods to measure effectiveness.• Building and maintaining strong relationships with a diverse management team.• Identifying challenges and proposing improvements to adapt to an evolving workforce.My time at the Mall of America laid a strong foundation for my HR expertise, emphasizing strategic thinking and proactive problem-solving in a dynamic environment

Master Of Business Administration - Mba

Bachelor’S Degree, Business Management