• Created and implemented engaging pandemic virtual events strategy without increase to budget by maximizing efficiency of existing tools• Managed and executed annual global conference with a 14% YOY registration increase and 6% overall event satisfaction increase (88% to 94%)• Strategized and executed 70+ hosted and sponsored events in 2019• Hired and mentored event intern and converted role to a full time event specialist position

• Successfully managed a total of $1.2M in conference budgets, and expertly negotiated over $120K in cost savings• Developed and executed agendas, project timelines, budgets, logistics, travel, and services for highly successful medical and scientific conferences on behalf of Georgetown University Hospital• Planned and facilitated development of programs, agendas, budgets, and services according to conference requirements• Created print and digital marketing materials, social media, and web content to maximize targeted attendees and exhibitors • Orchestrated speaker logistics, ensuring that all of their travel, housing, reimbursements, and honoraria were arranged and communicated smoothly and in a timely manner• Trained new team members, guiding them through the technical systems, as well as development of critical and interpersonal skills needed to be successful in their new role. • Acted as “Subject Matter Expert” for CloudCME platform and directed bi-weekly meetings with software developers to optimize and tailor the system to our needs

• Planned, marketed, and executed weekly legal workshops at University of Maryland • Ensured smooth day to day operations through supervision of interns, management of case cycle, bookkeeping, and website creation and maintenance• Implemented digital filing system, converting existing paper files to electronic, and established consistent digital naming conventions, which resulted in increased efficiency

• Manager of the Year and Best of the Best recipient during first year of employment.• Utilized extensive organizational and customer service skills to manage logistics for internal and external small to medium meetings and events of up to 350 attendees at Lockheed Martin’s private conference center and lodging tower• Trained clients and staff on use of conference room technology including projectors, computer access, lighting options, microphones, audio conferencing, and video teleconferencing• Committed to the highest level of dedication to customers, resulting in several repeat meetings with organizers specifically requesting to work exclusively with my service• Effectively directed food, beverage, conference room setup, audio visual and computer/technology needs to ensure all meeting and event needs were exceeded

• Personally managed the event planning phase of groups totaling $6.9M revenue annually for 30 Select Service & Extended Stay hotels• Earned a rating of 98% in Stakeholder Satisfaction for Communication, Professionalism, Timeliness, Knowledge, and Consistency• Named Manager of the Quarter by peer nomination and director vote for leadership within the department and partnership externally• Managed the delicate responsibility of supporting the bottom line of the hotel, while advocating for the success and value of each customer

• Increased wedding lead volume by conducting market research and competitor analysis to create dynamic tiered wedding packages and menus.• Coached colleagues on Excel to create reports which resulted in more accurate data and a higher level of efficiency

• Oversaw group housing for room blocks at the hotel, routed billing as appropriate, organized room assignments, and attended pre-convention meetings as main liaison for group-front desk needs• Managed a staff of over 20 associates in all areas of the front office including front desk, telephone operations, concierge lounge, gift shop, and business center.• Served as front line management responder to customer complaints, diffusing difficult situations and empowered associates to do the same