Managed and mentored delivery teams to ensure high-performance and successful project delivery; sole oversight of the Quality Assurance team.Utilize effective systems, processes, and analytics to monitor and manage day-to-day progress and drive successful program delivery.Develop and maintain strong client relationships, identifying new revenue opportunities, and fostering long-term partnerships.Oversee change management strategies and plans to maximize client adoption and usage, minimize resistance, and drive value creation.Build mitigation plans to address risks and issues, ensuring the success of projects and programs.Collaborating with C-suite executives to support strategic company-wide initiatives, ensuring alignment and reducing risk.Assist in the growth of the delivery team, ensuring the availability of the right people, processes, technologies, and data for scalable program management.Managed scoping, proposal, and closure of net new SOWs and change orders with the existing client base.Led the composition of Statements of Work (SOWs) while overseeing their quality and consistency, with a focus on mitigating risks for the firm.Provided insight and support in developing industry-specific products/solutions, leveraging existing intellectual property and industry knowledge.Led initiatives to develop GTM products solving for industry-specific challenges enabling faster implementations for clients, and increased margins for the firm.

Oversee and support Program Management on multiple concurrent projects across the same or multiple clients ensuring project teams are set up for successful project execution.Develop trusted relationships with key technology, business leaders, and stakeholders to drive strategic program objectives and optimize program delivery. Ensure proper utilization of provided tools promoting consistency throughout the delivery organization.Lead Successful Delivery of Implementation and Managed Services projects leveraging systems, processes, and analytics to monitor and manage day-to-day progress seeing client engagements through to successful completion by Delivery team members.Assist in the growth of the Delivery team, ensuring proper people, processes, technologies, and data are in place to scale the company’s program management, configuration, coding, data, integration, deployment management, process improvement, change management, and training & adoption tracks.Recommend and present solution design for cloud systems and integration with the Salesforce platform.

Lead strategic road mapping sessions with clients. Define and produce documentation on a multi-year engagement strategy with architecture solution recommendations, and plan for leveraging the Salesforce platform across the organization. Analyze data and external system architecture to define and map integrations to Salesforce. Implement core Salesforce solutions leveraging point-and-click declarative automation tools.Define technical requirements for custom Apex code and automations.

Conduct discovery meetings with clients to define requirements, clarify a client's system specifications, and understand their work practices and the nature of their business.Configure the SFDC/SFDO environment according to client specifications and project scope.Implement third party applications for clients and conduct technical demonstration to clients.Analyze data to define and map system integrations between Salesforce and Student Information Systems (SIS).Design a human-focused UI/UX for our clients.Deliver knowledge transfer to clients in-person or virtual. Develop training materials for use by clients and other consultants.

Gathered and documented business requirements used in the development of new system functionality and enhancements to existing functionality. Managed multiple active projects for tool enhancements, new app creation, and new external community. Managed on-shore and off-shore development teams providing guidance and direction on development efforts to support the business requirements. Created SIT and UAT test scripts and coordinated testing efforts. Led client meetings with IT and business users to gather requirements, provide demonstrations, and provide status updates.

Coordinated the development of new CRM functionality, reports, and training materials to support and communicate changing business processes and new sales initiatives.Salesforce Administrator responsible for accuracy of 3-million customer records supporting many Global Business Development campaigns annually. Identified training needs related to Salesforce.com and other sales business systems then develop and conduct training for end users.Analyzed business operations to determine opportunities to improve processes.Collaborate on evaluating potential system capabilities and make recommendations on process and system implementations. Develop user stories and process flows to support the design and development of Salesforce solutions for our customers. Managed projects for tool and system implementations such as Quip and Salesforce Engage.Implemented corporate sales initiatives aligned with corporate objectives.

Maintained accuracy of all customer data in our Salesforce CRM to support the Operations Team.Update, standardize, and remove duplicate data through data merging so it is fit for use in operations, decision making, and planning, accurately represents the real-world construct to which it refers, and is consistent.Enhanced existing customer data with additional attributes. The data supports sales initiatives and analytics used to drive business decisions for sales focus and product enhancement. Analyzed and detected trends or issues causing data quality to be adversely affected; collaborate on evaluating potential system capabilities and make recommendations on process and system implementations. Analyses assist in better quality leads, easing the sales process for sales representatives, and correct data used for director’s reports. Established effective working relationship with IST, Sales, Customer Service, and Data Governance Team to ensure Customer data follows data standard guidelines.

Liaison between field sales organizations and corporate office with emphasis on collecting and disseminating required information to improve functioning of sales team.Implement a CRM database to include full life cycle of needs assessment, RFP, RFQ, demos, and implementation.Maintain content in MAS database to include extracting and analyzing sales and revenue reports.Lead projects to improve internal processes by designing policies and procedures to improve efficiency. Prescreen job applicants, conduct interviews, and train new employees completing an onboarding process. Represent company by participating in support meetings and strengthening brand image. Maintain high ethics and values in business operations and to secure proprietary and confidential corporate data.