Compute BU lead (PC’s, tablets and handheld gaming) on forecasting, demand management, Wi-Fi allocations, customer escalations and special projects for all customers and all products.- Partner with Sales and Product Managers for submitting BU forecast including reviewing sales judged accuracy, setting reserves, chipset setups, sku guidance, order coverage and BU order tagging. Coordinate with MCI Business Ops, Product Supply Planners and DP Team on LTA programs, resolve missing allocations and unscheduled orders. - Work with Finance on Budget and Outlook units projections. Create dashboard comparisons on forecast, orders and shipments versus NRE and MDF expenses by program. Track E&O and provide proposals for risk mitigation including sales proposals, sku recommendations during PRC or inventory transfers to other BU’s.- Implement new planning processes on forecast cycle with customer itemizations, highlights on variances, missing items and timing issues. Lead on BU reporting and analytics. Work with IT on Tableau enhancements. Responsible for Black Box maintenance to assign application information (i.e. Android, Chrome or Windows).

New Product Introduction (NPI) lead on assigned portfolio including power management, charging and compute product lines to ensure part setups, sampling and forecast alignment to support customer launches.- Responsible for gathering sample requirements, managing forecast, and designating allocations to enable customer R&D, supply flexibility and ramp-up. Key partner to Product Managers, Program Managers, Supply Chain, Customer Engineering, Customer Service, Sales and Quality for 4 program launches on SMB’s, 7c Discrete and QSIP.- Conducted comprehensive product level analysis to enable data centric business decisions. Reporting to support ES/CS Readiness Reviews, Quality Alerts, Change Control Board (CCB) and Product Change Notifications (PCN) including demand, shipment history and interpretation of scenarios impacting external customers and internal teams. - Oversaw product transitions including die revisions, adding sources for capacity expansion and product lifecycle status updates. Provided recommendations on inventory identification, segregation and minimizing supply constraints and E&O. Drafted internal communications and Customer Service documentation to guide changes on 10+ PCN activities.

Subject matter expert on RMA return process, picking rules and inventory aging policy.- Cross-functional partner to Customer Service, Quality, Operations, Finance, BPA, and IT on RMA process transacting $48M annually. Evaluated exceptions and resolved cases in Service Now. Process lead and SME contributor on transition projects including Spartan, Storefront, Hong Kong warehouse closure and finance / SOX price validation.- Initiated process improvement changes to increase efficiency, reduce variation and decrease user errors and system errors through Oracle logic changes, reorganizing roles, and responsibilities, centralizing tasks and administering training. Conducted business testing for IT development changes. Time savings estimated at 450 hours annually. - Picking Rules advisor on complex scenarios related to quality, business exceptions and PCN transitions. Provided alternatives for depletion strategies and highlighted process recommendations and special handling methods to avoid E&O and customer decommits. Executed time-sensitive Oracle programming for approx. 1B in annual shipments. - Produced ad-hoc presentations, reports, and metrics for internal meetings and QBR’s. Compiled aged inventory analysis for Product Lifecycle Management including demand, forecast, supply and lifecycle status to guide disposition decisions and demand planning accuracy. Reduced parts on NC by $32M cost of goods FY2018.

Program Manager for all vendor lines ($34M annual sales) at accessory distributor for indirect dealer agent channel. - Program manager for all vendors including new brands and product launches. Monitored and directed support priorities across Sales, Purchasing, Operations and Marketing. Coordinated forecast consolidation, procurement levels, timing of inbound deliveries and product allocation holds. - Negotiated vendor contracts and influenced improved business terms including nation’s favored pricing, price protection, stock balancing and return rights for open-box product, defectives and epidemic failures. Modeled buy-in deals, RMA exceptions and off-setting orders. Managed vendor credits including volume incentive rebates (VIR), defective allowances and sample allowances. Identified and recovered $335k+ to company bottom line from unpaid vendor credits.- Single point of contact to resolve escalations including short ships, mis-ships, product quality issues, late deliveries and reseller sell-through challenges. Conceptualized mutually agreed upon plans to drive business outcomes including defining sales commitments, measurable ROI and plan expectations.

Category and business manager at Fortune 100 distributor and 3PL service company.- Developed and facilitated profitable partnerships with assigned accessory manufacturers. Responsible for $50M combined vendor P&L’s. Devised business and marketing plans and pricing strategies. Managed product launches, aging inventory, rebate structures and buy-in deals. Lead on Samsung, Sony Mobile, LG and Blackberry.- Recruited, onboarded, and exited manufacturers from portfolio. Lead and content writer on Samsung and Nokia RFP/RFQ submissions. Negotiated distribution agreement terms and conditions. Liaison with Sales, Buyers, Legal and Accounting on projects. Completed profitability studies and added $30M+ to sales in 2013-2014.- Prepared QBR’s and interpretative commentary for leadership. Identified key successes and challenges with current business outcomes. Provided recommendations and priorities for improvement and growth. Increased category top line margin by 2.05% from 2012-2013.

North America region operations and sales support for Chinese manufacturer.- Coordinated onboarding for distributors, direct accounts and tier-1 carriers including supply agreements and credit line approvals. Liaison for cross-functional support with personnel based in Mexico, China and Hong Kong, resulting in new sales relationships (i.e. T-Mobile, Walmart, Tracfone, Locus, BrightPoint, BrightStar and GSA). - Managed internal orders and deliveries for samples, replacement parts, spare boxes and dummy phones. Analyzed financial reserves for seed stock, MDF, trademark and warranty. Compiled projections for annual budgets. Contributed to launching over 20 GSM devices and company’s first product on a CDMA network in North America.

Training program design and implementation for nationwide wireless retail store franchise (90+ locations).- Developed training program curriculum structure, content, presentations, manuals, support materials and distance learning platform. Successful participation and completion of training program became a legally binding requirement in franchise disclosure documents and license agreements. - Created written content for published aditorials in Entrepreneur Magazine and company website. Managed marketing agency and graphic designers for website re-launch with Google analytics and SEO features. Marketing activities supported 90 new store openings and 200 franchise opportunities sold.- Deployed national vendor programs (i.e. FC Dadson, Ad Giants, 1-800-Great-Ads) for consistent branding, merchandising and marketing collateral. Programs led to improved time to market, cost savings for initial store investments and improved customer traffic to stores.

Abroad teaching position at trade school for young adults (extension of Universidad de Católica school system).- Instructed standardized curriculum to basic and intermediate level students as first native English speaker onsite. Institution adopted placement program and has annually recruited native speakers on assignments.- Designed and created corresponding activities and games to enhance classroom lessons. Individual student evaluation ratings improved 10% in 6 months and reached 90% across all classes.