Nicole Pepin Email & Phone Number

Waterloo, Ontario, Canada

Kitchener, Ontario, Canada

Boston, Massachusetts, United States

Responsible for the management of daily operations of portfolio of programs including 1300 students and a site budget (exceeding $200,000); pre-departure, in-county, and departure logistics, visa application assistance; and partnership contract. Supervises 50 professional residential staff. Serves on emergency rotation responsible for triaging emergency issues for population of 2000 and manages student conduct process for violations of Code of Conduct.

Boston, Massachusetts, United States

Promoted to role while maintaining all responsibilities of Assistant Director position. New responsibilities included improving and implemented all marketing and communication efforts, including the program’s website, social media accounts, email communications, and printed publications. Responsible for program-wide yield efforts, including the creative and logistical development of Inside N.U.in Information Sessions for prospective program participants and families.

Boston, Massachusetts, United States

Provided leadership and oversight of daily operations of the N.U.in Canada, England & Italy Programs, including site budget review and approval; planning of pre-departure, in-country, and departure logistics; student and staff visa application assistance; partnership contract and agreement alignment; and regular virtual meetings with on-site staff and international partners. Assisted with the hiring and training of professional and student on-site staff, directly supervised professional Program Liaisons, and indirectly supervised International Coordinators. Participated in emergency on-call rotation for 1,000+ first-semester freshmen abroad

Sydney, Australia

Provided client management and facilitation of lead short term programs to ensure efficient logistics including in country arrival, transportation, accommodation, social activities, sightseeing tours, meals and departure. Developed new relationships with companies in Australia, New Zealand & Thailand. Managed multiple optional weekend excursions across Australia for students to wanting to explore beyond Sydney. Functioned as a residential director for over 100 university students throughout the course of their 8-to-10-week internship programs to provide guidance, effective communication, and an overall robust study abroad experience.

London, United Kingdom & Melbourne, Australia

Coordinated the management of all social, academic, service learning, budgetary, and discipline responsibilities as the leadership on a fall semester freshman study abroad site in London with the Foundation for International Education and Melbourne with Swinburne University of Technology. Supervised a 2 member graduate-level professional staff team and 6 bachelors level professionals to facilitate the leadership of 150 first-year students. Served as a live in staff member in a residence hall-style setting; take appropriate action in adverse situations involving injury, health, or safety of students during emergency response and crisis management on-call duty rotation. Researched, evaluated, and prepared a curriculum on service learning, global citizenship, culture shock, and power and privilege as the instructor of “The Global Experience”, a required course for all N.U. in students

Newark, Delaware, United States

Towson, Maryland

Supervised and promote a residential living environment of 350 first and second-year students that fostered academic and personal growth. Directly trained, supervised, and evaluated twenty-one undergraduate building staff members including Resident Assistants, Community Center Assistants and a Community Center Manager. Worked with Resident Assistants to plan and implement programs to enhance the department Residential Engagement model along with self-authored community development plan. Served in an on-call weekly rotation to handle emergency/non-emergency incidents occurring throughout an on-campus residential population of approximately 5,000 students . Oversaw and allocated building social and educational programming budget of $5,000. Collaborated with the Center for Student Diversity to foster a learning community, “Exploring Diversity”. Liaised between Capstone Management Company and Housing & Residence life to address facilities and student related concerns in a partnership building.

Newark, Delaware, United States

Coordinated with professional staff to plan Community Assistant Fall training for new and returning staff members. Revised Community Standards procedures for noise violations and created new systems for conduct processes. Supervised front desk for summer housing and conference administration with student desk manager and 4 assistants. Assisted with the enhancement and design of living learning community programs.

Master Of Education (Med), Higher Education Administration

Bachelor Of Arts (B.A.), Psychology