Nicole Pernat Email & Phone Number

Vancouver, British Columbia, Canada

(Excited to have started my new career in BC Housing--more to be filled in soon!)

Sfu Harbour Centre

I managed the Vancouver CATI (computer-assisted telephone interviewing) site for the Canadian Longitudinal Study on Again (CLSA). The CLSA is a 20-year study with over 50,000 participants, ages 45-85, across Canada. It is investigating psychological, social, biological, medical, econonic, and lifestyle factors in the aging process. About 20,000 participants are interviewed by phone (Voice over Internet Protocol). The remaining 30,000 participants volunteer for more comprehensive data… Show more I managed the Vancouver CATI (computer-assisted telephone interviewing) site for the Canadian Longitudinal Study on Again (CLSA). The CLSA is a 20-year study with over 50,000 participants, ages 45-85, across Canada. It is investigating psychological, social, biological, medical, econonic, and lifestyle factors in the aging process. About 20,000 participants are interviewed by phone (Voice over Internet Protocol). The remaining 30,000 participants volunteer for more comprehensive data collection including physical specimens and metrics, such as blood samples and bone density scans. Our goal at the CLSA is to provide a rich research database to uncover what contributes to healthy aging and to inform programs and policies concerning seniors. (https://www.clsa-elcv.ca/) My tasks:• Established site culture & policies (including COVID policies)• Train, schedule, manage, and support staff• Manage over 3500 clients (research participants) of diverse demographics within a vulnerable population (the elderly)• Accommodate clients with different physical and cognitive abilities and needs • Assess staffing needs • Manage the site’s workflow on a daily, monthly, and yearly basis• Quality assurance• Optimizing efficiency and data quality • Improve quality of data collection through feedback on questionnaire items• Track efficiency and productivity • Liaise between team, operations, local upper management, IT support, facilities, administration, HR, and the research assistant union • Handle the most challenging clients for my staff• Keep clients engaged in a 20-year long study, on 2-hour long telephone interviews• Establish and maintain rapport with people in a variety of psychological states (e.g., angry, defensive depressed, anxious, inebriated)• Maintain rapport, sensitivity, and professionalism when discussing sensitive topics with clients (e.g., finances, loneliness, mental health, cognitive tests, childhood abuse, elder abuse) Show less

Canada

As a TA I gave tutorials to small groups of students and mark assignments. The material is Critical Thinking (Philosophy). I was excited about teaching this material, as I believe it to be, well, critical for informing citizens. We need to know how to evaluate claims and arguments in many aspects of our lives, from engaging with well-meaning family, pervasive media, or political platforms. I consider my position to be facilitating the development of life skills--including my own, of course!

Sfu

My supervisor's lab was investigating the relationship between language and synaesthesia. I set up and scheduled research assistants and data collection times, administered surveys to up to 400 participants per session, entered and organized data, and collaborated on research ideas.

• Reviewed literature, wrote up literature reviews and annotated bibliographies• designed experiments, prepared test materials• collected and entered data• analyzed quantitative and qualitative results• collaborated on compiling lab manual• co-authored manuscripts

• set up A/V equipment• set up refreshments for clients and participants• maintained a clean and respectable environment• greeted and ushered clients and participants• signed in participants• fulfilled client requests• paid participants

Master’S Degree, Philosophy, Gpa 3.81

Activities and Societies: Current: Ancient Fire (mixed martial arts, Spring 2015) Past: Kulukudo (mixed martial arts), 2014 (Fall).

Bachelor'S Degree, Experimental Psychology

Activities and Societies: Kwantlen Psychology Society: Vice President (Oct 2008 – June 2009), Executive Secretary (June 2008 – Oct 2008).