Nicole Perpillant Email & Phone Number

Orlando, Fl, Us

Orlando, Florida Area

Eatonville, Fl

Orlando, Florida Area

Focused on long term goals and growth, I also provide managerial and human resource leadership, and oversee expansion endeavors.

Orlando, Florida Area

Orlando

*Claim UM LDP Graduate - a development process within Claim Services that focuses enterprise time and resources on preparing Development Path 2 leaders (managers of individual contributors) for future DP3 level roles (leaders of leaders).Operations and Systems - Program and Account Management; Develops and maintains quality relationships with IT Line of Business counterparts Assists with the development and refinement of operating systems, policies and procedures to benefit the IT Claim customer and OAI-Sys Portfolios Supports Claim Line of Business requests, incidents, escalations and SLM Reporting Coordinates and prioritizes OAI-Sys activities on behalf of Claim and maintains the portfolio view of LOB projects, ensuring strategic and budgetary alignment - financial, business and technical are met Provides guidance to LOB Project Mgmt. and OAI-Sys resources; participates in project portfolio management with Claim in support of Technical Governance and Demand Mgmt. processes Demonstrates the ability to manage multiple relationships and responsibilities and to work closely with Programs & Account team members to ensure effective support of OAI-Sys and ITSM Services

Manage auto claims professionals in according with APD Best Practices ensuring compelling claim services are provided to external customers through claim involvement and frequent file reviews.Collaborate with other Keep and Close Managers to streamline process; identifying and removing barriers of exceptional claim service. Partner with service centers to identify trends and create solutions such as creating a workflow to have Scanning Center Processors handle incoming faxes and check verification requests to aid in the claim process.

served as CCS business lead for the following:Claim Voice Response Units - 2007 and 2008 VRU rewritesAuto Self Reporting VRU and re-write of the Property Self Reporting VRUGenesys Call Server Implementation affecting 600 CCS Employees and 6 sites.Avaya IP Agent roll-out to Home Shored CCS Employees; Claim Contact View including the integration of Contact View into the Genesys application.CCS Usage of Knowledge Exchange - served as project support for the initial rollout of Knowledge Exchange to the CCS; provided training to Unit Manager Group across all sites.IP Agent and Road Warrior TestingClaim & LOB Initiatives Served as CCS representative for the AD/AL Workflow Initiative.Participated in Property CAT File Review - made recommendations in regards to severity classifications.MOC project team; assisted in the creation of training material and employee communications for CCS Employees.Claim File Review team member; assimilated the CCS Quality Program into the claim file review process. Created and delivered training to all CCS Unit Managers.Customer and Agent Experience Initiative kick off meeting participant and served on project groups arising from the kick-off.Business Insurance Video Cast - assisted in creating the script and lent voice and video to the Select Business Insurance Video.

Create and maintain Quality Access Databases that calculate CSR scores, site results, and LOB scores. Coordinate the Quality Database to feed information to and from the site DB's and CCMI databases.Hired, trained, and developed new Quality Specialists. Provide training and development from all levels of knowledge - established CSR to employees that are new to Travelers.Create and implement staffing models to ensure completion of reviews by the Quality Team and the ability to perform contingency functions.

Worked in a technical capacity at a government aviation depot. Served as Project Manager for 3 Capital Team Acquisitions totaling over $1.5 Million. Designed new Post-Benefit Analysis form to be used throughout the Depot and as a result received Government Special Achievement Award. Left this position to return home

Served in various capacities, Public Relations Chair, NCSU Chapter President, Regional Vice Chair for the largest student run organization in the country. Coordinated Regional Conferences that included over 2500 attendees and 150 corporations; fundraising efforts totaled over $300,000 for the organization.CREATOR - FINANCIAL INTELLIGENCE TRAINING (F.I.T.) Interactive 10 week course delivered to community organizations designed to educate and empower individuals on the basics of personal financial management. Delivered to groups in Hartford CT.

Bachelor Of Business Administration - Bba

Education record

Education record