In my current role, I collaborate with cross functional teams to deliver high-quality, user-centric solutions that streamline workflows, enhance collaboration, and improve productivity. I have a deep understanding of the healthcare industry’s unique challenges with the ability to align digital tools with business objectives that drive our digital workplace strategy. My key responsibilities include:Strategic Leadership - Define and drive the vision and roadmap for Digital Workplace products, ensuring alignment with organizational goals and user needs. Product Management - Oversee the lifecycle of Digital Workplace tools from ideation to deployment, ensuring seamless integration and optimal performance. Stakeholder Collaboration - Engage with senior leadership, key stakeholders, business customers, and end users to gather insights and prioritize features that enhance the user experience. Market and Industry Insight - Stay informed on industry trends, emerging technologies, and best practices to ensure our digital workplace tools remain cutting edge and best in class. Performance Management - Establish and track Key Performance Indicators (KPIs) to assess product impact and inform continuous improvement efforts, including optimizing product usage through sentiment surveys and user feedback to ensure value realization. Relationship Management - Manage relationships both internally and externally to create alignment for the product vision and strategy while building a collaborative environment that fosters efficient problem solving, innovation, and positive team dynamics.

In the IT Product Manager role for the ServiceNow platform, I have responsibility for setting, prioritizing and evaluating the features of functionality of the products and communicate with team stakeholders. Collaborate with customers to develop a roadmap and drive the product and features from concept to development to launch. Work in an Agile environment to continually review the business needs, refine the priorities, outline milestones and deliverables and identify opportunities and risks.

The subject matter expert for ServiceNow Performance Analytics, worked closely with organizational teams to understand business requirements and design the best visualization to report that story. Working with large data sets across multiple platforms, built complex reports and dashboards for a variety of customers with consistently changing needs.

Develop and implement long-term quality strategy. Identify quality gaps, implement reporting processes in order to track quality improvements, enhance current systems, define and prioritize high-value quality projects and manage projects to completion. Responsible for building new reports, as well as optimizing and maintaining existing reports.

Contract/Temporary Position

Reporting to the General Counsel of this large PEO organization, served as the liaison to senior leadership on employee benefit related issues  Led team of four HR professionals and managed all employee relations, training and complex generalist duties  Managed the implementation of new HRIS system within a three-month timeframe and successfully trained team on navigation  Managed the billing and invoice reconciliation process for 150 clients on a monthly basis with costs exceeding $8,000,000 annually and recovered more than $45,000 in overpaid premium to insurance carriers  Partnered with in-house brokerage firm for client renewals, pricing strategies and compliance  Improved and fostered collaboration between organization departments to achieve company goals

Internal consultant on benefit related issues to senior leadership team  Operated as subject matter expert on health & welfare, 401(k), cash balance pension plan and wellness inquiries  Designed, evaluated, negotiated and modified benefit policies and programs to ensure competitiveness and legal compliance  Management of company on-boarding process, policies and procedures and enhancing existing employee self-service tools  Created, communicated and implemented corporate wellness program focusing on health, volunteerism, social responsibility and corporate athlete allowing the organization to foster the engagement, motivation and enhancement of employee satisfaction

Top-notch Human Resources & Benefits Manager for 1200 employees, $520M organization  Leadership of five member Human Resources team overseeing employee relations, training, recruiting, employee health and welfare benefits and union/labor relations while providing exceptional customer service to internal and external customers  Responsible for all Health and Welfare benefits with a budget of over $9,000,000 annually  Recruitment for all position levels, including union, non-union and executive  Responsible for contract administration of four separate Collective Bargaining Agreements