Nicole Gormley Email & Phone Number

Work with a territory of group leaders to manage their bookings with Collette in partnership with their Business Development Manager. Create solutions for positive experiences for our guests and group leaders. Ensure effective communication between our group leaders and Collette and proactively respond to their needs.

Provide an exceptional level of service for the needs of Collette’s guests in an inbound and outbound call center.Successfully build professional relationships with guests, travel agents, and partners while optimizing the customer experience.Educate guests on product offerings, the advantages of traveling with Collette, and the offers and upgrades available to them. Process and review all customer requests accurately and efficiently.Complete thorough reservations within our booking system with tremendous attention to detail.Review and complete operational reservation notations, which require action by the Client Care Center. This includes but is not limited to; tour changes, flight schedule changes, re-booking components, requests for additional information and follow up notes.Collaborate with the sales team on customer requests and expectations as well as multiple internal departments to provide guest satisfaction.

Orlando, Florida Area

Build and maintain strong, long-lasting relationship with clients and their affiliates.• Use PowerPoint for presentations.• Build workbooks in Excel to be more efficient.• Effectively assess the needs of clients and convert needs into profitable sales through inbound calls, outbound calls, or Live Chat.• Responsible for accounts payable and client budgeting.• Provide customer service/sales to clients through Live Chat.• Conflict resolution via Live Chat, Social Media, or inbound/outbound calls.• Increase team revenue, office productivity and customer service levels.• Anticipate and facilitate client’s needs to insure 100% client satisfaction.• Provide travel information for the client to help with decision making, including but not limited to marketing pieces.• Calculated travel and accommodation costs within customer budget • Maintain and exceed Sales Goals and Quota• Initiate project management and negotiation for all pricing, marketing and other contractual details for affinity groups.• Work with marketing to coordinate and drive all related projects for each affinity sailing including email blasts, pre and post cruise marketing, website advertisement, as well as onboard marketing, signage.• Created reports for travel; including manifests, logistics overview, and group demographics using Excel.• Organize and implement all logistics for group sailings for all onboard events and activities.• Liaison between the cruise ship staff and clients. • Training new team members. • Maintain accounts payable

Glendale, Arizona, United States

• Designed a marketing strategy for sports memorabilia company.• Deminstraied campaign on PowerPoint.• Trained employees on Excel to record merchandise.• Created visual display windows as well as floor displays.• Implemented Social l Media campaign for AZ Sports Gallery to promote the company, new business, and keep current business clients up to date with company inventory. Consulted with owners on advertising, new touch points, product cycle,, marketing techniques, sales, social media, and implementing approved strategies.• Work with owners to define a broader target market.• Trained employees on sales techniques and exceptional customer service.• Sales of memorabilia

Attend Alumni directors meetings. I help plan social and networking events to further increase the unity of the Arizona Alumni Chapter of Fashion Institute of Design and Merchandising members. Network with members to make sure that event is running smoothly.

I worked on a specialized team selling travel packages. I also worked on marketing projects for the team. Provided high energy to a team-based work environment. Motivated others on teamwork, and encouraged a strong work ethic.

California, United States

• Interviewed prospective employees.• Hired new employees.• Onboarding• Trained employees.• Couching employees.• Completed daily reports via Excel.• Created team building events.• Created incentives to motivate employees.

Attended MAGIC shows in Las Vegas to determine purchases for store. Responsible for filling the shelves with an exciting selection based on the directives of the company. I worked with owner to implement a new visual merchandising plan for the store. I negotiated with vendors and suppliers for units being purchased for the store.

Associate'S Degree, Merchandise Marketing

Activities and Societies: Delta Epsilon Chi- international organization for college students preparing for a variety of careers. Delta.

Bachelors, Marketing

Activities and Societies: DEXI attended the LA campus to get my Marketing Degree.

Bachelor'S Degree, Marketing