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Digital Transformation Executive | Chief Enterprise ArchitectTechnology Management professional that executes projects plans, leads teams and optimizes resources for diverse clientele ✅Change agent with diverse expertise and a legacy of delivering high-impact projects producing outstanding business results. Demonstrated leadership ability to create a high performance culture under extremely difficult circumstances and time constraints. ✅Provides vision and strategies to transform concepts into realties by relying on evidence (data/metrics) to make decisions that satisfy stakeholders and clients across diverse scenarios. ✅Demonstrated business and operational expertise leading strategic programs and solutions development. Applies a collaborative approach to project management that includes team leadership, budgeting, strategic partnerships and resource optimization. ✅ Passionate about building and motivating teams to utilize technology to drive business results, both top-line and bottom-line with a goal to drive change, either by transforming IT organizations, or by developing information-based products and services to transform an industry.Specific strengths in: ⏩ Business Aligned IT Strategy ⏩ Major Technology Program Delivery ⏩ Enterprise Architecture & Solution Design ⏩ Platform & Technology Evaluation ⏩ Business Process Transformation ⏩ M&A Integrations ⏩ IT Portfolio Management & Governance ⏩ Budgeting, Planning ⏩ Strategic Sourcing & ContractingIT Infrastructure and Operations, Budgeting, Business Transformation & Process Reengineering, Change Management, Negotiations, Disaster Planning, Solutions Architecture and Design, Team Leadership, Integration Management, Business Development, Consultative Approach, Key Account Management, Organizational Development & Change Management, NOC, Post-Merger Integration, Project & Program Management, RFI & RFP Development
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Vice President Of ItLgi Homes Aug 2019 - PresentThe Woodlands, Tx, UsResponsible for all technology and network at the 10th largest home builder in the United States. -
Assistant Director, Senior Enterprise ArchitectTexas Children'S Hospital Apr 2017 - Aug 2019Houston, Tx, UsCollaborating with CTO to develop the Office of Enterprise Architecture and create reference architecture. Responsible for standards, road mapping, and innovation; leading the Architecture Review Committee of 10 Architects to analyze architecture design, development, deployment, and technical quality that span multiple technologies and disciplines. Establishing and managing a lab for testing and sandbox on new tools and structure. The company environment includes 2062 Windows and 233 AIX/Linux Servers. Overseeing 600 applications ✅Leading key initiatives such as Cloud Strategy, Data Center transformation and consolidation, Application Portfolio Management, and improving/reviewing policies and process.✅Led the consolidation project inflight of 8 data centers to 2 and 1/2(Azure cloud)IT Infrastructure and Operations, Budgeting, Business Transformation & Process Reengineering, Change Management, Negotiations, Disaster Planning, Solutions Architecture and Design, Team Leadership, Integration Management, Business Development, Consultative Approach, Key Account Management, Organizational Development & Change Management, NOC, Post-Merger Integration, Project & Program Management, RFI & RFP Development -
Director Network Engineering & OperationsVerizon 2013 - 2016Basking Ridge, Nj, UsResponsible for network results and a team of over 100 across 4 states and multiple CDMA and LTE technologies in addition to the warehouse. 4 tier 4 Data Center/switches across 3 states of varying sizes.✅Recognized as 1 of 21 regions for performance results and budget efficiency. Was under budget $783,000 of $174.7 million expense budget for 2015.✅Reduced network outages by 96%. ✅Developed tools and applications to drive efficiencies, saving time and money. Also formed and led an inventory task force which will save approximately $2 million.✅Improved employee engagement survey results by 32%.IT Infrastructure and Operations, Budgeting, Business Transformation & Process Reengineering, Change Management, Negotiations, Disaster Planning, Solutions Architecture and Design, Team Leadership, Integration Management, Business Development, Consultative Approach, Key Account Management, Organizational Development & Change Management, NOC, Post-Merger Integration, Project & Program Management, RFI & RFP Development -
Director Network Operations CenterVerizon 2010 - 2013Basking Ridge, Nj, UsProvided 24x7 monitoring of switching, transport, data, and applications networks. Accountable for change control management, FCC reporting, integration of elements, and alarming. Managed the growth and development of 251 employees across TX and NJ. Led the transition to an entirely new hardware/terminal system in the NOC, gaining efficiencies by moving to a virtual VDI system. Also led the disaster recovery program for the wireless organization.✅Created nationwide change control plan to stabilize IMS core and expanded to Data Centers.✅Refocused and managed vendor relationships; realizing savings of $3 million.✅Developed nationwide tiered monitoring plan, reducing MTTR by 75%.✅Improved employee engagement survey by 64%, to over 95% in all categories.IT Infrastructure and Operations, Budgeting, Business Transformation & Process Reengineering, Change Management, Negotiations, Disaster Planning, Solutions Architecture and Design, Team Leadership, Integration Management, Business Development, Consultative Approach, Key Account Management, Organizational Development & Change Management, NOC, Post-Merger Integration, Project & Program Management, RFI & RFP Development
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Director Network Operations – National Service Management Center And Health Of NetworkVerizon 2008 - 2010Basking Ridge, Nj, UsConducted continuous performance monitoring of video, voice and data/data security - firewalls and viruses - networks across 10 states with 225 employees. Managed Global Outage Disaster Management Program, executive outage notification, metrics/reporting for Wireline, and supplier metrics reporting. Led online tier 4 data centers and change control management efforts. Created and implemented new processes for enhanced network security monitoring, virus mitigation and remediation, and to manage/ grow data centers for billing and network information.✅Reduced reliance on contractors by 93%, resulting in savings of $825,000.✅Successfully managed Reduction in Force targets of over 50% since 2008.✅Increased revenue by $1 million in call completion from televoting events.IT Infrastructure and Operations, Budgeting, Business Transformation & Process Reengineering, Change Management, Negotiations, Disaster Planning, Solutions Architecture and Design, Team Leadership, Integration Management, Business Development, Consultative Approach, Key Account Management, Organizational Development & Change Management, NOC, Post-Merger Integration, Project & Program Management, RFI & RFP Development
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Network Operations ManagerVerizon 2007 - 2008Basking Ridge, Nj, UsNetwork Provisioning Center - Provided 24x7 provisioning of entire transport network with a team of 109 employees Consolidated from 8 locations to 4 across the country; created training and processes to increase skills and improve work flow efficiency.✅Automated checks and balances to increase accuracy to 99.999%IT Infrastructure and Operations, Budgeting, Business Transformation & Process Reengineering, Change Management, Negotiations, Disaster Planning, Solutions Architecture and Design, Team Leadership, Integration Management, Business Development, Consultative Approach, Key Account Management, Organizational Development & Change Management, NOC, Post-Merger Integration, Project & Program Management, RFI & RFP Development
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Network Operations ManagerVerizon 2005 - 2007Basking Ridge, Nj, UsNetwork Control Center Switching - Built NCC metrics and report cards such that the team consistently exceeded all objectives, including network health and reliability metrics, overtime targets, associate attendance, and employee growth and development.IT Infrastructure and Operations, Budgeting, Business Transformation & Process Reengineering, Change Management, Negotiations, Disaster Planning, Solutions Architecture and Design, Team Leadership, Integration Management, Business Development, Consultative Approach, Key Account Management, Organizational Development & Change Management, NOC, Post-Merger Integration, Project & Program Management, RFI & RFP Development
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Local ManagerVerizon 2001 - 2005Basking Ridge, Nj, UsResponsible for residential and business activity in in 2 districts, with 7 exchanges, 125,000 access lines and 20 union employees. ✅Reduced contractor expense by $586,000, improved NPS by 22% and productivity by 48%.IT Infrastructure and Operations, Budgeting, Business Transformation & Process Reengineering, Change Management, Negotiations, Disaster Planning, Solutions Architecture and Design, Team Leadership, Integration Management, Business Development, Consultative Approach, Key Account Management, Organizational Development & Change Management, NOC, Post-Merger Integration, Project & Program Management, RFI & RFP Development
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Operations Development ProgramVerizon 2000 - 2001Basking Ridge, Nj, Us
Nicole Puma Skills
Nicole Puma Education Details
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Oklahoma State UniversityTelecommunications Management And Engineering -
Southern Methodist UniversityPsychology/Business
Frequently Asked Questions about Nicole Puma
What company does Nicole Puma work for?
Nicole Puma works for Lgi Homes
What is Nicole Puma's role at the current company?
Nicole Puma's current role is Vice President, Information Technology.
What is Nicole Puma's email address?
Nicole Puma's email address is ni****@****zon.net
What is Nicole Puma's direct phone number?
Nicole Puma's direct phone number is +197243*****
What schools did Nicole Puma attend?
Nicole Puma attended Oklahoma State University, Southern Methodist University.
What skills is Nicole Puma known for?
Nicole Puma has skills like Leadership, Technical Leadership, Procurement, Team Building, Telecommunications, Computer Network Operations, Leadership Development, Customer Service, Wireless, Voip, Integration, Call Centers.
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