Product Owner
Current
Oct 2024 - Present
Who is Nicole Quezada? Overview
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Quick answer
Nicole Quezada is listed as Product Owner at SendaRide, based in Greater Phoenix Area, United States. AeroLeads shows a matched LinkedIn profile for Nicole Quezada.
Nicole Quezada previously worked as Director of Operations Transformation at Sendaride and Director, Vendor Management at Modivcare. Nicole Quezada holds Bachelor Of Arts (B.A.), English Language And Literature, General from Arizona State University.
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Email format at SendaRide
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SendaRide
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Profile bio
About Nicole Quezada
Nicole Quezada is a Product Owner at SendaRide. Colleagues describe her as "Nicole is highly intelligent. She works out problems before others can even notice there is an issue. She will also identify potential problems that others will typically overlook. Nicole will also come up with a solution to the problem, or identify the person needed to help come up with a fix. She is not afraid to let people know what is necessary for a goal to be accomplished, which is highly effective to create necessary change. Nicole is also an extremely empathetic individual and I am very lucky to have worked and learned from her."
Current workplace
Nicole Quezada's current company
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10 roles
Nicole Quezada work experience
A career timeline built from the work history available for this profile.
Director Of Operations Transformation
Sep 2022 - Oct 2024
Director, Vendor Management
• Identify, standardize, and create processes to transition tasks to vendor support• Design and execute business systems; re-engineer existing and develop new systems• Partner with Product Development as subject matter expert in the development internal and customer-facing products• Serve as primary point of contact with consultants and partner in projects• Develop and implement temporary and permanent processes to reduce customer abrasion and improve customer support• Create and implement internal processes for interdepartmental support
Aug 2021 - Sep 2022
Performance Improvement Manager
• Active in core team in selecting and implementing Modivcare’s virtual contact center (VCC), including content development and testing• Managed relationship with VCC in the development of the Intelligent Virtual Agent (IVA) for go-live• Identified and assessed process gaps after Circulation acquisition, and created processes to translate existing business onto new portal for pilot programs• Identify and streamline opportunities for process improvement, such as universal call script• Performed site visits to identify existing processes and behaviors and formulate improvements
Jan 2021 - Aug 2021
Performance Improvement Manager
• Active in core team in selecting and implementing Modivcare’s virtual contact center (VCC), including content development and testing• Managed relationship with VCC in the development of the Intelligent Virtual Agent (IVA) for go-live• Identified and assessed process gaps after Circulation acquisition, and created processes to translate existing business onto new portal for pilot programs• Identify and streamline opportunities for process improvement, such as universal call script• Performed site visits to identify existing processes and behaviors and formulate improvements
Oct 2018 - Dec 2020
Product Implementation Manager
• Developed working User Acceptance Testing (UAT) and implementation plan for contact center portal replacement prior to Circulation acquisition• Supplied input as subject matter expert to development team• Engaged in site visits, as part of specialized team initiatives, to identify opportunities for performance improvement
May 2018 - Oct 2018
Resource Management Specialist
• Managed and centralized documentation of processes and Statements of Work (SOW) for Phoenix sites within contact center portal• Participated in implementations and audits, including research, process clarification and development, and documentation management• Identified and investigated process gaps, and worked with training to resolve
Oct 2016 - May 2018
Quality Assurance Specialist
• Investigated and resolved quality concerns reported by members, medical providers, transportation providers, and internal Modivcare employees• Hosted standing weekly meetings with one of our largest healthcare clients to review open complaints and Modivcare’s mitigation approaches• Initiated and maintained interdepartmental relationships, including contact center, routing, mid-office review, transportation, and IT
Sep 2014 - Oct 2016
Customer Service Representative
• Assisted inbound callers in the scheduling and management of their transportation needs
Jul 2014 - Sep 2014
911 Operator/Police Communications
• Assisted inbound callers on both emergency and non-emergency police calls• Dispatched emergency and non-emergency calls to on-duty police
Jul 2011 - Nov 2012
2 education records
Nicole Quezada education
Bachelor Of Arts (B.A.), English Language And Literature, General
Arizona State University
Education record
Barrett, The Honors College
FAQ
Frequently asked questions about Nicole Quezada
Quick answers generated from the profile data available on this page.
What company does Nicole Quezada work for?
Nicole Quezada works for SendaRide.
What is Nicole Quezada's role at SendaRide?
Nicole Quezada is listed as Product Owner at SendaRide.
Where is Nicole Quezada based?
Nicole Quezada is based in Greater Phoenix Area, United States while working with SendaRide.
What companies has Nicole Quezada worked for?
Nicole Quezada has worked for Sendaride, Modivcare, Logisticare, and City Of Phoenix.
How can I contact Nicole Quezada?
You can use AeroLeads to view verified contact signals for Nicole Quezada at SendaRide, including work email, phone, and LinkedIn data when available.
What schools did Nicole Quezada attend?
Nicole Quezada holds Bachelor Of Arts (B.A.), English Language And Literature, General from Arizona State University.
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