Assist two Program Coordinators in Adult Education Leadership with programmatic and fiscal data entry, analysis, and reporting, ensuring accuracy and timely submission of information.Managed and maintained participant and personnel records with a 100% compliance rate, ensuring data accuracy, completeness, and confidentiality.Streamlined the registration and enrollment processes, reducing onboarding time by 15% and enhancing the experience for adult learners.Conducted detailed intake assessments and followed up with participants via phone and email to address absenteeism, resulting in a 20% improvement in engagement and attendance.Coordinated logistics for special events, pre- and post-testing (TABE/Best Plus), and participant activities, ensuring successful execution and high participant satisfaction.Documented all face-to-face and telephonic communications with students, creating a transparent and reliable record for program evaluations.Provided exceptional administrative support during daily program operations, including typing, managing correspondence, and delivering high-quality customer service.Collaborated with Program Coordinators, Education Leadership, and Program Directors to address challenges, support additional activities, and achieve program objectives.Key Highlights:Recognized for bilingual proficiency (Spanish and English), enabling effective communication with a diverse student population.Developed organizational tools that improved workflow efficiency, reducing processing times by 20%.Demonstrated strong attention to detail, time management, and a solutions-oriented mindset in a fast-paced, deadline-driven environment.Played a pivotal role in enhancing program engagement through proactive outreach and logistics coordination.

Provide comprehensive administrative support to the CEO, including managing the calendar, scheduling meetings, and arranging travel.Serve as a liaison for internal and external communications, ensuring efficient handling of requests and inquiries.Coordinate team events, offsite, and special projects, ensuring seamless logistics and execution.Handle procurement and manage relationships with vendors, ensuring timely invoicing and payments.Develop and implement office policies and procedures to enhance operational efficiency.Key Achievements:Improved scheduling efficiency by 20% through proactive calendar management.Successfully organized multiple team-building activities and company off-sites.Successfully managed an office move, ensuring minimal disruption and timely setup of the new office space.

Managed calendars and scheduled meetings for five senior managers in the marketing department.Coordinated complex travel arrangements, processed expenses, and maintained a 98% accuracy rate.Supported onboarding of new hires, ensuring a 95% satisfaction rate.Organized and facilitated various team meetings, enhancing communication and collaboration.Key Achievements:Increased team productivity by 25% through effective use of collaboration platforms.Achieved 15% cost savings on travel expenses.

Streamlined the integration of small business clients into internal tools and third-party applications, achieving a 95% customer satisfaction rate.Enhanced product rollout support through meticulous execution of manual processes, contributing to a 20% improvement in operational efficiency.Facilitated the onboarding of new clients into B2C systems, ensuring a smooth transition and effective utilization of platform features.Logged client interactions in Salesforce, and maintained detailed records of communication via chat, email, and phone calls to better assist with onboarding and ongoing support.Worked closely with the sales team to resolve client issues, including updating tax information using QuickBooks, and ensuring clients were properly set up within the system.Provided ongoing support and troubleshooting, resulting in a 25% reduction in onboarding-related issues.

Improved office efficiency, resulting in a 20% increase in productivity.Reduced ticketing system Spiceworks close time by 50%, from 3 days to 1.5 days.Managed 3,454 membership cards with 100% accuracy.Handled an average of 25 new hires/rehires monthly, ensuring seamless onboarding.Processed 400+ invoices, set up recurring check requests, and managed expenses, leading to cost savings.Contributed to a 15% increase in campaign effectiveness using PurpleSpokes software.Coordinated successful conferences and meetings in multiple states.Efficiently managed travel arrangements for staff and union members.Implemented a record filing system, reducing document retrieval time by 30%.Maintained a secure and safe environment by monitoring premises and screening visitors.Developed and updated data-tracking tools for informed decision-making.Provided administrative support across 5 office locations.Managed logistics for meetings and events, including room reservations.Efficiently handled high volumes of phone calls and visitor interactions.Maintained staff calendars and schedules to optimize time management.Created impactful presentations and data reports.Proficient in various software applications such as Human resource planning (HRP), Word, Excel, Concur, with a strong ability to adapt to new systems and applications.

Consistently delivered exceptional customer service through email and phone communication, resulting in a 95% customer satisfaction rate.Achieved a 95% customer satisfaction rate through consistently exceptional customer service.Successfully led potential tenants to suitable apartments, ensuring a 90% occupancy rate in the properties managed.Maintained a 90% occupancy rate by efficiently placing suitable tenants in managed properties.Raised awareness of community amenities, resulting in a 20% increase in utilization by residents.Increased resident utilization of community amenities by 20% through effective awareness campaigns.Streamlined rental verification processes, reducing verification time by 30% and ensuring accurate eligibility assessments for referrals.Reduced verification time by 30% and improved referral eligibility assessments by streamlining rental verification.Collaborated with social workers to develop programs for individuals with mental health and disability concerns, improving their access to suitable housing options.Enhanced access to suitable housing options for individuals with mental health and disability concerns through the development of tailored programs.Conducted site visits and accurately recorded client information, maintaining detailed records for efficient processing.Maintained detailed client records for efficient processing through accurate site visits and information recording.Supervised lease applications, resulting in a 98% approval rate for eligible applicants.Achieved a 98% approval rate for eligible applicants by supervising lease applications.Reported maintenance requirements to property owners and ensured timely resolution, achieving a 95% resident satisfaction rate.Achieved a 95% resident satisfaction rate by reporting and ensuring timely resolution of maintenance requirements.

Improved customer relations and satisfaction, achieving a 90% positive feedback rate from employees and stakeholders.Achieved a 90% positive feedback rate from employees and stakeholders by enhancing customer relations and satisfaction.Maintained the front desk and reception area in an orderly manner, creating a comfortable work environment for employees and visitors.Ensured a comfortable work environment for employees and visitors by maintaining an orderly front desk and reception area.Ensured data integrity in the HRIS system, resulting in a 98% accuracy rate in employee records and transactions.Maintained a 98% accuracy rate in employee records and transactions by ensuring data integrity in the HRIS system.Established and maintained records for all current and new employees, updating data, verifying employment, and accurately recording stipend/compensation information.Accurately maintained records for current and new employees, including data updates, employment verification, and stipend/compensation information.Conducted reference and background checks, contributing to a 95% successful hiring rate of candidates with reliable credentials.Contributed to a 95% successful hiring rate by conducting reliable reference and background checks.Addressed queries from new hires and resolved benefit and payroll-related issues, resulting in a 98% query resolution rate.Achieved a 98% query resolution rate by addressing new hire queries and resolving benefit and payroll-related issues.Processed terminations, extensions, and FICA status changes for employees, maintaining a 99% accuracy rate in transaction processing.Maintained a 99% accuracy rate in transaction processing by efficiently handling terminations, extensions, and FICA status changes for employees.Utilized software including Payroll, Workday, Excel, Outlook, Word, PeopleSoft, Dovetail, PowerPoint, Workday, and ICIMS to process and audit transactions.