Nicole Cruz Email & Phone Number

Consistently provide excellent customer service and support to sales consultants. Maintain accurate transaction and client records, build strong customer connections, and uphold company policies and quality control standards. Sharing product knowledge and personalized recommendations that help contribute to a positive customer experience and maintaining strong relationships.

Excelled in handling customer inquiries, issues, and complaints while maintaining a high level of customer satisfaction. Successfully train and oversee sales support associates, ensuring compliance with company policies and procedures. Demonstrate strong organizational skills by creating and managing monthly team schedules to meet business needs and optimize coverage, and monitor employee performance to ensure smooth operations. Demonstrate dedication and exceptional performance that have been recognized through the company's employee recognition program.

Downtown Toronto

Thrived in a fast-paced environment, utilizing my multi-tasking skills to deliver exceptional service. Demonstrated extensive product knowledge, taking orders and providing recommendations to customers. Processing orders accurately through the POS system, collaborating with the kitchen, and maintaining a clean and organized dining area. Supporting fellow servers and ensuring customer satisfaction in order to create a positive dining experience.

Responsible for welcoming guests, managing reservations, and providing timely seating. Collaborating with servers to support them in various tasks such as food running, bussing, and table set-up. Efficiently handled phone orders, processed walk-in and online orders, and prepared take-out orders accurately. Demonstrated attention to detail and effective communication skills that contributed to the overall smooth operation of the restaurant.

Scarborough

Consistently delivered exceptional customer service, greeting and assisting customers with a friendly and efficient approach. Effectively operated the POS system to process orders accurately, handled cash and card transactions, and maintained a clean working environment while ensuring adequate inventory stocking. Demonstrated commitment to customer satisfaction and prompt service to create a positive experience for guests.

Diploma, Hospitality Management - Hotel And Restaurant

High School Diploma

Mary Ward CSS is a centre for self-directed learning.