Nicole Erika Alcalde Email & Phone Number

I am currently leading a multinational team of Learning Specialists supporting learners in the EMEA region. This I do apart from my tasks as a Learning Specialist.- Create an inspiring team environment with an open communication culture- Set clear team goals and cascaded information from upper management- Delegate tasks and set deadlines- Oversees day-to-day operations and monitors team performance- Motivates team members and discovered training needs- Listens to team members' feedback and resolves issues or conflicts

On top of my responsibilities as a Learning Specialist, I also handle the onboarding of incoming Learning Specialists, helping them ease into the role and integrate into our global team.- Facilitates training sessions for new Learning Specialists- Develops and implemented an effective training curriculum- Creates and maintains a database of training materials- Organizes and schedules daily training sessions- Collaborates with a cross-cultural training team to determine training needs- Monitors and evaluates the trainee's progress

- Engages learners (from APAC, EMEA, and LATAM regions) enrolled in various Learnship products - guiding and motivating them through phone, email, and chat- Monitors learner engagement to optimize learning and achieve study goals using internal tracking tools- Maintains expertise in the company's products and services- Champions end-user feedback to improve internal processes, provide program visibility, and escalate according to procedure- Collaborates with cross-cultural teams to report and address issues, and discuss best practices and case handling

Philippines

- Taught one-on-one English lessons to Japanese students via Skype and a virtual classroom- Completed company-provided training to become a certified Business English teacher- Developed and delivered engaging and effective lessons that met the individual needs of each student- Evaluated each student's English ability using company-provided rubrics- Consistently exceeded student satisfaction ratings (average student rating of 4.8/5)

Quezon City, National Capital Region, Philippines

- Led online training sessions for office-based tutors, evaluating and coaching them based on their English proficiency, teaching, and lesson-facilitation skills- Assisted senior trainers in conducting training sessions and demo lessons for our pool of home-based and office-based tutors- Created video and infographic training materials for 5,000+ tutors- Awarded Employee of the Year 2018

Quezon City, National Capital Region, Philippines

- Handled a large volume of inbound calls in a timely manner- Resolved customer issues in a timely and efficient manner- Achieved 100% in quality assurance scores

Ba Broadcast Communication, Communication And Media Studies

Completed 100 units towards the degree

High School Diploma

Activities and Societies: Editor for The Nucleus, Manila Science High School's official English Publication