Nicole Robson Email & Phone Number

South Carolina, United States

New York City Metropolitan Area

-Designed and implemented onboarding programs, collaborating with South African team members, to ensure US and SA new hires felt welcomed and integrated into company culture; managed new hire communications and I-9/E-Verification with UKG, achieving 88% new hire satisfaction rating.-Partnered cross-functionally during several M&A deals to ensure a positive experience for acquired colleagues.-Developed and administered bi-annual employee engagement surveys using Culture Amp; analyzed data to formulate action plans.-Collaborated with Sr Mgr, Talent Acquisition on employer branding initiatives to enhance Noodle's Glassdoor presence.-Executed culture-building activities and employee recognition programs, promoting teamwork and a sense of belonging.-Collaborated with Sr Mgr, Benefits to introduce and launch wellness initiatives, supporting work-life balance and employee well-being.-Partnered with colleagues to define and execute performance management processes.-Contributed to the Women’s Initiative Network ERG and DEI Advisory Committee, shaping inclusive and equitable policies and procedures.

Remote

• Administered annual engagement survey, boosting response rates by 25%, and providing data-driven recommendations for total rewards and growth opportunities.• Led annual performance evaluations for 300+ employees, ensuring best practices to reduce bias.• Developed and implemented a comprehensive onboarding program for remote staff using Gallup best practices.• Researched, implemented, and managed the Blue Ocean Brain online learning platform.• Redesigned HR newsletter content and format, increasing audience engagement and relevancy.

Remote

• Facilitated New Leader Transition, Myers-Briggs, and “Women in Engineering” workshops as the SME for Organizational Development.• Managed implementation of candidate assessment platform (Harver), ensuring seamless integration and enhanced recruitment efficiency.• Streamlined the hiring process by recruiting and hiring over 75 employees for high-volume customer service and technology roles within three months.• Onboarded new hires, both in-office and remote, managing HRIS updates, background checks, I-9s, and E-Verification.• Developed and implemented an exit interview process, using feedback to refine recruiting and onboarding procedures.

Mount Pleasant, Sc

• Piloted a new hire onboarding program with built-in feedback, boosting employee satisfaction through collaborative design and research.• Managed job postings, conducted interviews, created guides, partnered with hiring managers for candidate selection and led exit interviews.• Developed and led annual performance evaluation process, leadership 360 feedback assessments, and goal-setting initiatives.• Administered employee rewards and tuition reimbursement/scholarship programs, enhancing employee motivation and retention.• Revamped monthly HR newsletter using Canva, creating engaging and informative content.

• Analyzed annual employee engagement survey data, driving initiatives that increased culture health by 9% and improved growth opportunities.• Designed and facilitated staff training in various formats, improving skills in communication, conflict management, and leadership transitions.• Launched "Understanding Myself & Others" workshop using Myers-Briggs tool, achieving 93% attendance and satisfaction scores across 14 locations.• Implemented competency framework with Korn Ferry’s Leadership Architect, coaching and developing staff for enhanced performance.

Charleston, South Carolina Area

• Assumed role mid-software implementation and collaborated with teams to leverage data for strategic planning.• Identified need for and developed an online knowledge base, enhancing staff access to critical information.• Delivered comprehensive training and technical support, boosting staff proficiency and database use.

• Recruited for exceptional organization and Seacoast database expertise to manage client implementations for SaaS company.• Guided clients through project readiness courses using Litmos LMS, ensuring successful implementation and adoption.

Charleston, South Carolina Area

• Collaborated across teams using Agile methodology to translate business needs into software development requirements for a benefits technology provider.• Recruited as Product Owner for Web Analytics tool, assessing user needs, developing product roadmap, and collaborating with the development team

Charleston, South Carolina Area

• Configured software, delivered user training, and served as the main contact for major clients like Hibbett Sporting Goods and Promedica.• Guided 10+ large clients through benefits Open Enrollment, ensuring timely planning, consultation, and execution with high client satisfaction.

Mt. Pleasant, Sc

-Copy edited Employee Handbooks and other documentation

Mt. Pleasant, Sc

• Obtained Property and Casualty license with above average scores within first two weeks of employment• Highest producer of client automobile loan refinances• Managed social media accounts using Hootsuite, accounts payable, and vendor relationships

S. Portland, Me

-Worked collaboratively with educators to develop and write curriculum for an after-school enrichment program for at-risk 2nd – 5th grade students, and taught weekly lessons-Recruited and enrolled participants and supervised tutors/mentors -Collaborated with School District personnel to assess participants’ needs and collected data for evaluation and reporting purposes-Promoted teamwork with children, parents, tutors/mentors, activity providers, teacher/consultants, and school district personnel

Honolulu, Hi

-Worked independently to research, develop, and edit content for web-site redesign; periodic competitive analysis and review of web content to refresh aged material

Honolulu, Hi

• Project Lead for website redesign for multi-million-dollar business; managed social media accounts, determined brand image, developed content, and analyzed site trends• Developed copy and design and analyzed email campaign statistics which resulted in 30% increased traffic to store• Project Manager for POS software upgrade; trained employees, updated documentation, and provided tech support

Honolulu, Hi

-Developed and edited WRS Strategy and Vision documents, email newsletters, employee training materials, and Human Resources manual

Honolulu, Hi

-Developed lesson plans and taught all areas of curriculum to 25 mixed ability girls using a variety of methods, including whole class, cooperative learning, differentiated instruction, and learning centers-Identified the need for and implemented literacy centers and guided reading groups in 1st grade-Piloted Lucy Calkins' Writing Workshop Units of Study-Posted and managed online content using "Edline" platform-Facilitated parent communication through parent-teacher conferences and monthly newsletters

Cary, Nc

-HDES was an "Honor School of Excellence, High Growth" for 2005-2006 school year (at least 90% of students at grade level and the school made adequate yearly progress)-Supported students with special needs, including participation on IEP teams-Posted and managed online content using "Teacher Web" platform

Renton, Wa

-Selected as one of three Maple Hills teachers to participate in the Issaquah Technology Project, funded by the Bill and Melinda Gates Foundation, as a means to facilitate technology integration in the classroom-Member of Issaquah district Continuous Improvement Plan (CIP) Committee. Through a year-long process the Maple Hills CIP team:-Received CIP training-Gathered and analyzed school data, including student assessment scores, attendance, and discipline data-Formulated trends based on data-Set a student-driven, measurable, achievable, and results-driven building-wide goal-Applied current educational research in the development of an action plan to improve student writing scores over a three year period

Master'S, Teaching

Bachelor Of Arts - Ba, Speech Communication