Nicole Ronzon Email & Phone Number

Jacksonville, Florida, United States

• Led process improvement projects for the mariner crewing and staffing team
• Managed overall internal communications for the project management team throughout a vessel construction contract with the US Government
• Maintained schedules and facilitate weekly meetings between the special project team, the US Maritime Administration, the shipyard and other important stakeholders
• Prepared and distribute reports to track project progress and contract compliance

Sámara, Guanacaste, Costa Rica

• Developed and led online English Language classes for Costa Rican students; 20 teaching hours per week
• Taught beginner, intermediate and advanced levels of students with a variety of learning styles; led online classes utilizing Zoom and Microsoft Teams
• Demonstrated excellence in creating activity-based lesson plans and encouraging student engagement through various communications styles

Gold Coast, Queensland, Australia

• Offered consultation and placement assistance for international travelers participating in volunteer and teach programs worldwide; product range of 40+ travel programs
• Utilized HubSpot software to manage lead portfolio and digital marketing within the company’s international head office
• Independently worked to reach weekly KPI targets through outbound sales
• Provided training to new hires within the Volunteer and Teach Team

Gold Coast, Queensland, Australia

• Liaised between management, staff and CEOs for House of Brews Taphouse & Dining, Nonna's Restaurants and Trinity Gardens Properties; restaurants collectively serving ~8,000 guests per week
• Coordinated and distributed weekly schedules and budget reports for management
• Provided detailed performance reporting for staff of 120 hourly employees and managers across all venues

Greater Los Angeles Area

• Led operations involving inbound freight, outbound order fulfillment and overall inventory quality assurance departments for Amazon Prime Pantry
• Managed shifts of up to 30 hourly associates and 6 process assistants to fulfill approximately 10,000 units of customer shipments per day
• Sustained company culture of customer centricity and safety through process improvement projects and daily standard work audits
• Utilized Kiva technology to enhance overall productivity and reach desired VCPU for every shift

Gainesville, Florida, United States

• Collaborated with the Samuel P. Harn Museum of Art’s Development, Marketing, and PR departments to define methods of marketing and sales of memberships; utilized outlets such as on-site sales and Museum Nights sales
• Budgeted a fund proposal and served as a liaison between the museum and UF campus to establish a free student membership program that exceeded the goal of 2,000 applicants within the first weeks of enactment

Jacksonville, FL

• Communicated with clients, including the Jacksonville Jaguars and the American Heart Association, to help establish their desired brand image and to manage public relations tasks
• Actively assisted onsite with local commercial shoots and handled talent release forms

Bachelor Of Science (B.S.), Finance

Activities and Societies: Additional coursework in Spanish Language; Delta Delta Delta Fraternity, Order of Omega Honor Society, Women's.

Tefl Certification, Teaching English As A Second Or Foreign Language/Esl Language Instructor

Graphic Design Certification