 Configuration, operating, installation of the software applications and databases. e.g. VPN, web applications, anti -viruses, functionality enhancement.  Troubleshooting and repairs of Computer hardware and its periherals.eg Printers, VOIP, PC’s, Scanners, Laptops  Implementation and quality assurance of an ERP system.  Conducts tests on the system, reports and corrects malfunctions, and documents all interactions and solutions.  Server management-windows server 2019.  Performing Routine maintenance of the IT infrastructure -Software batch updates, hardware upgrades, maintaining and monitoring log files minimizing insecurity incidents Email management Assists in investigation and resolution of network problems by using network management software and tools to collect agreed performance statistics. -e.g. Winbox, Nmap  Control measures in the organization e.g. administrative controls; perform diagnostics of user’s issues.

 Carries out the network maintenance tasks by repairing utp/stp cables and data outlets.  Assists in the investigation and resolution of issues relating to applications and network.  Documentation of data and timely preparation of proper reports of assets inventories and maintenance of the reports. Configuration of the software application and hardware components. e.g. VPN,PC, Printer, web applications, anti –viruses.

 Follow up on customer feedback to ensure good customer service.  Setting up of new user accounts in the domain, Active directory.  Creation of email accounts of the users.  Maintains accurate records of user requests, contact details and outcomes. Documentation of data and timely preparation of proper reports of assets inventories and maintenance of the reports.  Configuration of the software application and hardware components. e.g. VPN,PC, Printer, web applications, anti –viruses.