Nicole Philip, Sixσ Black Belt Email & Phone Number

Wyomissing, Pa, Us

Chicago, Il, Us

Managed a team of 10 resources implementing changes to Valuation & Advisory’s automated Appraisal Document Creation system. Managed & Facilitated monthly project report outs to V&A Senior Leaders on USA region projects/PM (~20 prj.). Led wkly quorum meeting w/PMs to identify inter-dependencies & mitigate risks between adjacent projects or applications. Implemented PM process changes, created & clearly communicated new standards to mitigate project timeline risks to achieving on-time milestone completions. Proposed, devised & successfully executed on a PMO Readiness initiative to shift both IT internal & business teams expectations/behaviors on in-flight and future projects. - Managed Project from Scope Refinement, Budget Approval, Resource Identification/Sourcing to Project Plan creation/execution to Closure- Led Statement-of-Work Negotiation thru Vendor hire, Time-sheet Review/Invoice payment approval and tracking for yearly accrual reporting- Monitored/Managed workload of Developers, QA resources & shared environments for Resource planning and proactive roadblock mitigation - Addressed risk/dependencies promptly by pre-defining clear escalation triggers & sessions to re-work critical path as needed- Initiate/Drove application Dev leads to identify/document Standard Dev. Estimation triggers for faster timeline estimates - Key Process Improvement: NYC Office Appraisal Team To-Be Process:Led process mapping sessions on a 20yr process, produced current & future state maps, documented business system change requirements and project managed changes through development/testing and release to production. Organized and/or delivered new process training

Chicago, Il, Us

Dual Role: Project Manager and Sr. BA for the automated Appraisal Document Creation system with avg. 12+ project ranging 2mon - 2yrs. Facilitator/Meeting Minutes and Next Step manager for daily Team & bi-wkly Stakeholder meetings. Change Advisory Board Representative for production releases and new process disseminations. Writer/Coordinator for “To: Business'' new release/issue communications. - Managed project plan & full PM team for avg ~2 projects per Qtr. concurrent to other BA only projects- Led daily standups, sent wkly project status communications and held bi-wkly/as needed Stakeholder mtgs. - Collected requirements, created/updated BRD/User Stories, built & demoed workflow prototype for product owner validation- Managed offshore development resources, planned & executed Business SME UAT Cycles, documented & managed issues/findings through fix to prod release- ATLAS Argus Enterp. Integration: Created SOW and managed internal & vendor developers through SDLC execution - Created QA Scripts, Business Training documentation and provided Info/Training sessions for both application users & helpdesk support team - Supported 2 other key business applications in the same capacity: Job Assignment Tracking and Property Comparables Storage/Referencing.

Norwalk, Ct, Us

Seamlessly assumed supervision of onshore/offshore production support and RTS development teams in addition to BA duties. Planned system enhancements to reduce time, frustration and streamline overall process for large asset acquisitions. Enabled greater deal processing efficiencies through diligent management and successful deployment of highly visible simplification projects. • Supervised development teams; 5 RTS & rotating production support team of 3 developers• Release Planning & Deployment Manager scheduling/prioritizing cross-functional programs & RTS requests • Managed annual Disaster Recovery exercise; coordinating planning for 3+ systems’ simultaneous execution• Maintained project charter, timeline, requirements, conceptual design and presentation documentation• Independently manage change control & security/regulatory requirements for code production deployment

Norwalk, Ct, Us

Sole Business Analyst supporting 1200+ users on 2 deal approval systems. Enabled GE Real Estate access to existing & new alternative source of funds: GE Capital Bank & Investment Management Ventures. Managed all related annual/adhoc regulatory/security requirements and vital contributor to successful deploy 400+ changes.• Collect user requirements, translate into technical documentation & managed full User Acceptance Testing• Created training guides, feature news articles & conducted global monthly/adhoc training on system features• Served as direct point of contact for all change request inquires form Business, Developer & QA Teams• Designed, executed tests& provided issue remediation evidence on 45+ system infrastructure areas to remain compliant with GE Capital Bank regulatory requirements

Norwalk, Ct, Us

Managed cross-functional projects that eliminated 91% of financial calculation spreadsheets, increased GAAP compliance from 46% to 96%, enabled frontend visibility to deal conversion and cycle time metrics, tracked and facilitated the resolution of 450+ development issues. Established solid operating rhythm for training and communicating to new/existing user. • Black Belt Certified proving expert knowledge of Six Sigma process method by completion of two regionally impactful cross-functional projects• Directed cross-functional process improvement workout sessions for change consensus, current and future state process mapping & documenting business requirements • Inclusively drove project goals, weekly status meetings & report out to leadership team of milestone targets• Developed a quality control plan to identify testing parameters & procedures to mitigate issues for document management tool rollout • Closely monitored & ensured resolution of Dev & QA defects in preparation for organizing User Acceptance Testing