✅ Brought on board to provide ongoing support with general duties of office management, reception, screening emails, documents drafting, acting as liaison between clients and office staff, conducting research, coordinating calendar, meetings, and maintaining databases in a high-volume environment which demands multitasking and prioritizing versatile business needs➡️ Received, processed and corrected reconciliation statements from Medicare. Coordinated meetings and discussions with pharmaceutical representatives via telephone, fax and email; ordered supplies and maintained inventory.➡️ Tracked, maintained and updated all company systems in relations to the issues or complaints with a high degree of accuracy, kept records organized, and promptly addressed client inquiries ensuring client needs were met at all times.➡️ Administered expense sheets and receipts, scheduled appointments, arranged meetings and made travel arrangements.➡️ Managed customer escalations for conflict resolution and ensure quality assurance and customer satisfaction operations. ➡️ Analyzed complex data, drew relevant conclusions, and communicated findings to enable effective decision-making. ➡️ Planned, evaluated, and improved the efficiency of the business process and procedures to enhance quality and efficiency.☆ Executed a 9-month project – elimination of patient files over 10 years old at Dre Evelyn Hayes. Entered the retrieved information into the patient’s electronic file and noted that this chart had been destroyed and the date of destruction. The project required meticulous attention to detail and could not be performed during our regular work hours due to the fast pace of the office. I therefore worked overtime to complete the project – approximately 6 hours every two weekends.

✅ Handpicked to deliver friendly and informative administrative support – greeted clients in a cheerful and courteous manner; drafted correspondence and reports as directed; developed and maintained records management system; utilized word processing, spreadsheet, database or presentation software to prepare reports, memos, letters and other documents➡️ Schedule patients using a specialized computer system; responded to phone and email inquiries; prepared insurance claim forms, financial contracts, treatment letters; handled monetary transactions, including allocation of funds & bank deposits. ➡️ Cultivated and maintained long-term relationships by providing excellent customer service and consultative support to corporate contacts. Performed administrative and HR functions; managed, coordinated, mentored, and trained staff.➡️ Ensured the provision of customer service excellence; assisted customers with questions, inquiries, and complaints.➡️ An integral part of the team that executed the “going paperless” project, where within only one month every existing patient’s chart was taken, page by page, scanned into the specialized Orthodontic software system, and then shredded.

✅ Recruited to provide cost efficient administration, customer service, and sales leadership; maintained operational budgets and schedules, and ensured client and shareholder satisfaction, operational efficiency, and compliance organizational values➡️ Compiled, entered, checked, amended records; ensured the accuracy and relevancy of all data entered databases.➡️ Developed and nourished customer relationships that supported business retention and growth.➡️ Generated invoices, reports, financial statements and other documents, using word process database and presentation software. Prepared daily sales reports and weekly office payroll. Verified all customer sales contracts to ensure accuracy.➡️ Carried out and achieved monthly, quarterly, annual action plans, and yearly business plans; surpassed identified revenue and growth targets, with the highest closing rate in the company with a satisfaction rating of 98%.