Nicole Staples Email & Phone Number

Graham, Texas, United States

Coordinate with customers on daily basis, evaluate critical iniquities, and suggest dynamic solutions. Provide guidance to customers regarding policy changes in accordance with standard regulations. Collaborate with insurance agents of company to process all telephone and in-person orders. Maintain up-to-date comprehension of insurance products and services for delivering accurate information to customers. Develop complete record of customer inquiries to prepare ad-hoc reports and documentation.● Developed and maintained sustainable relationships with key clients by providing exceptional customer service experience.● Resolved multiple customer inquiries in timely and efficient manner.● Achieved over 87% customer retention rate during Q2 by steering significant efforts in implementing high-impact customer service plans.● Accomplished 88% and 89% customer retention rate within third and fourth quarter 2022 respectively.

Arlington, Texas, United States

Scrutinized cost-effective properties in accordance with client expectations and requirements. Conducted real estate market research and analysis to evaluate business opportunities. Facilitated clients in multiple aspects of mortgage loan documentation. Steered significant efforts to generate network of contacts across region. Prepared and negotiated multiple contracts with key clients in accordance with standard policies. ● Generated multitude of new business by leveraging referrals of previous clients.● Facilitated in processing millions of dollars in residential real estate sales transactions.

Colleyville, Texas, United States

Maintained complete listing files of team and seller clients from inception to contract negotiation. Organized photos, lock box, ordering signs, and marketing materials to ensure prompt availability. Generated daily listing reports and delivered to team for updating up-to-date information of client portfolio. Reviewed listing agreements, disclosure, and documents to ensure accuracy and completeness. Leveraged technical tools such as MLS to manage listing and price change tasks. Coordinated with agents to organize and host open house events. Established weekly contact with all active sellers to provide market updates and trends. Managed calls and inquiries to resolve multiple discrepancies regarding listing.● Managed up to 20-30 files within month while performing multiple listing tasks.● Promoted open house events on all designated websites to enhance customer reach.● Ensured accuracy and completeness of listing documents by communicating with clients.

Farmers Branch, Texas, United States

Coached new team members and mentored sales force regarding product features. Monitored and supported customer in rate locking, relocking, and extensions. Maintained an up-to-date information regarding mortgage industry rates, trends, and regulations. Monitored overall procedures to ensure compliance with federal lending regulations and FHA/VA/HUD guidelines. Facilitated brokers in achieving competitive benefits and account executives in improving sales performance. Collaborated with loan officers, buyers, sellers, title companies, escrow agents, and real estate agents to accelerate approval and closing process. Delivered subject matter expertise for processing lending and mortgage loan activities by demonstrating comprehension in operational procedures, team strategy, and industry practices. ● Achieved top sales coordinator of month recognition multiple times.● Managed 75-100 files with multimillion-dollar sales pipeline while liaising between account executives and customers; accomplished 60 units with $11.6M value in month of August 2016.● Facilitated 4-7 account executives and up to 35 brokers while providing guidance regarding loan processing and submission deadlines.● Administered pipeline of 50-100 files while facilitating Account Executives and customers in multiple sales process.● Developed customer trust and loyalty by exhibiting excellence in communication and service. ● Maintained same level of productivity while experiencing double work load by performing additional duties for colleague’s pipeline, brokers, and account executives.

Arlington, Texas, United States

Facilitated in full-spectrum property purchasing, presenting, acquisition, and marketing in fast-paced environment. Collaborated with mortgage lenders, attorneys, engineers, appraisers, buyers and investors while negotiating deals and providing site inspections. Delivered high-impact directions and supported in decision making to resolve multiple problems of key clients regarding deadlines and contracts.● Developed and maintained customer loyalty and business referrals by providing unprecedented level of client service and support.● Generated $2M worth up till 2013 and negotiated deals on risk of failing.● Received Keller Williams National Bronze Award for GCI Gross Commission Income; recognized for achieving top 5% ranking for sales.

Tyler, Texas, United States

Provided day-to-day administrative leadership and support to streamline multiple office operations. Facilitated in validating new loan applications and loan approval requirements. Communicating with customers and 3rd party stakeholders to secure all documentation regarding loan procedures. Managed data compilation and filing for load processing to ensure accuracy, regulatory compliance, and timely delivery. Coordinated with customers via phone calls to respond and resolve customer inquiries. ● Expedited loan approval and closure by collaborating with loan officers and account executives.● Developed and organized documentation, including VOD / VOE verifications, doc V folder, FHA case numbers, appraisals, 4506-T, flood certificates, NMLS searches, and LDP/GSA.