Nicole Ruff Email & Phone Number

Washington, DC, US

• Selected for newly created position in the Office of Board Authorized Finance to implement the Senior Vice President’s (SVP) agenda with a focus on management of the Bank’s $60 billion transactional portfolio. Low ego.
• Provides thoughtful, tactical recommendations to the SVP on operational and employee issues, raising matters with candor, discretion and diplomacy
• Focus SVP on key priorities by identifying critical meetings, policies, issues, and communications
• Represents and/or supports the SVP in executive level meetings
• Acts as informational conduit and gatekeeper to SVP
• Coordinates all human resource needs for this 100 person Office, including staffing, recruitment, performance and conduct issues, training, and performance management

Washington, DC, US

• Selected for term Deputy COO position to support, evaluate and implement organizational change initiated by the COO. Confidential advisor and thought partner to the COO on major projects and initiatives to leverage.
• Effectively represented or assisted the COO in executive level internal and external meetings
• Focused COO activities to reflect top agency priorities by identifying key meetings, policies, and communications
• Effective gatekeeper for COO and primary conduit with agency staff
• Implemented and amplified the COO’s agenda across a matrixed organization
• Provided key strategic and personnel advice to the COO, addressing issues with tact and honesty

Washington, DC, US

• Manage division productivity for 20+ professional and para-professional staff delivering on long term and immediate demands, including business process re-engineering, data management and reporting, and daily.
• Prepare briefings for executive management on transactional data, including pipeline analytics
• Increased executive management productivity by creating new processes to optimize the quality of participant data in bank reports; resulted in nearly 50% decrease in accurate report generation time
• Active co-leader on a cross-divisional automation project to streamline transaction processing that will process approximately 600 transactions annually; amounts range from $10-20 billion and an estimated 25-35%.
• Reduced average disbursement processing time approximately 25% by leading cross-functional efforts to redesign inefficient processes

Washington, DC, US

• Based on prior performance, selected as Chief of Staff to the Senior Vice President of the Export Finance Group and Chief Operating Officer. Responsible for the daily management of 5 divisions and 110 staff. Prepared.
• Represented the SVP/COO as his proxy in executive level internal meetings discussing:o Transactional/underwriting challenges o Product development o Creation of/modifications to administrative, transactional, and human.
• Prepared analytical white papers, talking points and briefing memos on complex agency issues for the SVP/COO and other executive management
• Organized the Export Finance Group’s annual transactional forecast, which ranged from approximately $12-$30 billion
• Directed the day to day operations of the SVP/COO’s office and coordinated his travel

Washington, DC, US

• Led a team of 6 professionals and para-professionals
• Focused executive management’s attention on key data by developing critical reports relating to bank operations, including budget, historical activity, pipeline, and staff performance
• Leadership roles in multiple successful multi-year bank-wide initiatives to re-engineer inefficient practices and replace outdated technology o The new systems contain over 1,000 reports, process approximately 4,000.

Washington, DC, US

• Supported the Director and mentored junior staff
• Wrote procedures and complex user manuals for Exim systems, provided training to staff

Bs, French

Mba, General Business