Nicole Sauer, Mba Email & Phone Number

Lead National Fiber team achieving best in class Fiber close rates and customer Resolve Rate

AT&T is an international Fortune 500 organization with 125,000 employees.My career with AT&T has been progressive and comprehensive. There are zero areas of the company I have not impacted in some way, either thru my phenomenal team’s good work or through large change initiatives.Based on my team’s extraordinary success during the COVID-19 pandemic, I was selected by the CEO to spearhead a global transformation initiative to elevate the Employee Lifecycle Journey. • Delivered the first, real-time employee experience measurement tool by building relationships with external technology partners.YTD 2022 KPIs- Decreased new hire onboarding time by 34%- Improved candidate quality by 41%- Increased class fill rates by 20%- Reduced attrition 40% (near pre-pandemic levels• Led team driving aligned change effort and managing:- Research and data study- Analytics development- Journey mapping- Resource prioritization • Conducted study of U.S. macro-economics, discovered critical data and leveraged analytics to create the Talent Journey vision.- Influenced BOD approval and funding to develop talent attraction and retention transparency through data analytics- Built the change leadership process model and drove expansion into other functions (Retail team, Small Business team and core Human Resources team)• Partnered with leadership team and advised multiple departments in change management and operational execution.- Finance- Human Resources- Operations- Technology (IT)- Corporate Strategy• Ensured alignment to business goals through multiple enterprise-wide change projects.- Created 2-5 year, integrated operational strategy- Developed global labor and wage recommendations, capturing competitive advantage- Delivered real estate portfolio optimization plan• Hired and coached team to expand skillsets, resulting in leadership bench strength and technical skill development, positioning the company for sustainable growth.

This challenging promotion presented multiple areas of responsibility, which I was ready to take on! Serving as Director, I had the opportunity to lead a large team (up to 400 people) for the first time in my career. The COVID-19 pandemic presented many unique problems. I (and the team) helped AT&T navigate the issues of COVID pertaining to payroll and attendance management. In record time, we designed an entirely new way to pay people, impacting 40,000 front line employees. • Led team of 400 responsible for workforce management and payroll for retail stores and call center operations.• Guided U.S. and Mexico organizations in business transformation.• Served as leader of the Corporate COVID Response Team (culminating in my promotion to Employee Lifecycle and Workforce Transformation role).• Key role on the Business Continuity Planning Team.• Optimized resources while leading transformative change throughout operations.- 30% decrease in payroll processing- 16% reduction to Smart Chat Automation- 12+% improvement to utilization • Led design and daily execution of employee utilization, workforce scheduling, training, payroll, and onboarding.• Reduced costs by $12M annually by guiding workforce managing centralization project.• Proactively forecasted COVID impact to workforce staffing and payroll processes.• Led initiative to quickly redesign operations, develop and implement automation technology.- Developed transparency and guided team to rally and care for one another during crisis- Kept the lights on AND achieved 92% accuracy in payroll

I was selected for a short-term assignment leading key initiatives in the Finance Modernization team. • Expense optimization• Supply chain synergy• Center and labor strategyThis role gave me the opportunity to work with and influence the leaders of the Finance Modernization team. I provided a behind-the-scenes perspective as we transformed the financial side of operations. I fed the team information from an operational filter and drove critical decision making throughout the project.In addition, I served as liaison between Human Resources and Compliance, focused on improving internal controls, user access and policy adherence.

This was a strategic, complex role and I embraced the opportunity with energy and focus. Serving as the right arm of the Vice President, I was entrusted to make decisions in his absence. During my tenure here, we navigated 5 organizational re-structures, including downsizing operations. Partnering with HR and Legal, we determined strategy and planning, and led execution for each of the 5 reorganizations. I oversaw the entire process.As Chief of Staff directing the troops and key Point-of-Contact for the organization (700 employees), I presided over all decisions related to business operations. I was also responsible for VP-level communications, presentations across the organization, including executive data and communications, and from staff meetings to offsite strategy meetings.• Orchestrated strategic planning and implementation of several global programs.• Supported success of the Vice Presidents of Retail and Center Operations.• Drove critical decision-making by leveraging influence with key partners and stakeholders. • Gained cross-functional collaboration alignment, leading to extraordinary results.

Starting on the front line, I worked my way across the organization and earned several key promotions. Over the course of 9 years, I served in several leadership positions, impacting all aspects of call center operations. My teams implemented company “firsts” and were recognized with multiple awards and promotions. My purview included: Sales, customer satisfaction initiatives, all compliance and legal elements, and employee expectations and communications. I also worked with the collective bargaining workforce, managing compliance with labor laws and leading contract negotiations for 12 regional contracts. • Maintained seamless communications and clarified expectations in launching the first international and domestic external vendor partner operations.• Gained cross-functional engagement and alignment for change and led development of teams and functionality for:- Scheduling system- Payroll processes- Resource Desk- Office support functions• Recognized with the Summit Top Sales Award 4 times.• Earned the President’s Award and multiple other awards for project management and leadership.

Master Of Business Administration - Mba, Finance And Financial Management Services

Bachelor Of Science - Bs, Finance, General

Education record