Nicole Sayed Email & Phone Number

Waltham, Massachusetts, United States

Waltham, Massachusetts, United States

Boston, Massachusetts, United States

Collaborated with operations and service business units to conceptualize and build Salesforce enhancements and workflows.• Managed day-to-day support queue to deliver prompt service and perform troubleshooting for all internal operations teams.• Collaborated with internal stakeholders to identify solutions to inefficient business processes and recommended areas for improvement.• Used Agile method sprint planning as project management to develop large-scale Salesforce process enhancements by way of flow builder and process builder to optimize user experience.• Trained interns and associate business analysts on Salesforce development and internal business processes.• Created and built dashboards and reports and maintained data integrity.• Managed several Salesforce integrations: DocuSign, HubSpot, Cloud Coach, 6sense, Xactly.

Portsmouth, New Hampshire

- Prospected new clients and managed large portfolio of 600+ customers and 40+ opportunities- Performed as top sales representative by producing over $450,000 in funded volume each month, with a high of 1m funded- Excelled in KPIs with close ratio consistently over 100%- Built and executed equipment financing agreements in Salesforce- Collaborated with funding managers and credit managers to efficiently complete financing contracts in timely and accurate fashion

Portsmouth, New Hampshire

Portsmouth, New Hampshire

• Maintained and acquired successful business partnerships as Branch Corporate Account Manager• Trained, mentored and developed team of 10+ employees• Managed large volume of inventory and forecasted for future vehicle reservations• Regularly recognized for exceptional inside and outside sales achievements• Consistently ranked as top performing assistant manager in the Boston Group for growth, profitability and customer service• Accommodated customer requests and concerns to positively impact customer satisfaction rating

Exeter, New Hampshire

Portsmouth, New Hampshire

Promoted to a Management Assistant by successfully completing the Management Qualifying exam. Excelled in the four core areas of the business: Customer Service- Actively assisted in increasing customer service scores (ESQi) by implementing the 5-point operational plan.Employee Development- Trained and developed several Interns and Management Trainees.Profitability- Promoted a sales culture by exemplifying a top sales performance, which is resulted in increased operating profit. Growth- Enforced a "Yes" mentality. Enforced a healthy fleet mix to actively increase days earned percentage and days earned growth.

Somersworth, New Hampshire

Provided excellent customer service~ "Renting a car is not a process, it's an experience"Excelled in inside and outside sales by creating relationships with corporate accounts, body shops, and dealerships.Participated in multiple recruiting events at college career fairs to bring in the attention of new prospective employees. Recognized as one of the "Best of the Best" in the region and awarded for being a top performing Management Trainee.

University Of New Hampshire

Student marketing director of UNH Men's Basketball- Executed all in-game marketing promotions and events. - Wrote PA scripts and plans of execution for each home game. - Performed market research and data analysis. - Created social media promotions with graphic design using Adobe Photoshop and InDesign.- Created other graphic promotions, such as fliers.- Scheduled all National Anthem singers for each game played by Men's and Women's Ice Hockey, Volleyball, Gymnastics, Men's and Women's Basketball.- Assisted in marketing promotions in a variety of other UNH sports: UNH Men's Ice Hockey, Women's Ice Hockey, Football, Volleyball, Women's Basketball, Gymnastics.- Awarded the Innovation Award.

Bachelor Of Arts (B.A.), Communication, 3.75 Overall Gpa

Activities and Societies: Phi Beta Kappa National Honor Society, Golden Key International Honor SocietyBusiness Administration Minor

Study Abroad, Summer 2015

Florence, Italy Courses: The Food of Italy Sport, Culture and Communication

4.3/5.0 Overall Gpa

Activities and Societies: Student Council, National Honors Society Executive Board, Key Club, Yearbook Committee, Prom Committee, TV Crew.