• Oversee WSIB billing• Manage payroll• Generate assessment reports for WSIB• Provide superior customer service• Host in-person and virtual meetings• Develop and deliver a variety of training materials• Development of clinic policies and procedures to meet CARF standards• Organize translation services for patients

• Managed client scheduling and billing• Conducted team meetings• Coordinated staff coverage• Led daily operation of clinic and distributed workload among staff• Headed recruitment activities• Managed office payroll and staff scheduling• Developed Talent and delivered a variety of training materials• Implemented process improvement initiatives• Managed and tracked bank reconciliation and invoicing• Executed performance management process• Held quarterly staff review meetings