Nicole Wilson Email & Phone Number

Green Bay, Wisconsin, United States

Green Bay, Wisconsin, United States

Accountable for overall operational excellence and well as the overall strategy, planning and execution of the organization's client experience initiatives.

Green Bay, Wisconsin, United States

Responsible for the overall strategy, planning and execution of the organization's client experience initiatives. This involves cultivating a culture where the client’s perspective is considered in every decision we make by obtaining a deep understanding of the interactions throughout the client lifecycle, defining and measuring KPI’s and benchmarks for.

Green Bay, Wisconsin, United States

Accountable for client-facing and internal software development project management, internal processes, client contract management and the IGEN IT Security and Compliance program.

Green Bay, Wisconsin Area

I am responsible for the day-to-day operation and direction of customer implementation and internal software development projects. Communicating with all relevant parties, analyzing both data and situations to solve problems (ideally before they happen), and to ensure that project deliverables meet or exceed expectations. Some additional things I'm doing.

Neenah, Wisconsin

• Provided project support to senior consulting and project management team. Weekly project status reporting and monitoring, resource planning and documentation of projects ranging from 60 to 9,000 hours.
• Developed project plan, timelines and budget for $1.5M call center implementation project.
• Created standardized operating procedure documentation and process flows for managed services business.

Corporate Office, Green Bay, WI

• Functioned as liaison between IT / Engineering and Intermodal business leaders and system users. Collaborated with cross-functional teams to streamline and recommend improvements to systems and processes. Developed.
• Coordinated Intermodal business resources for a major customer service system upgrade project to achieve a successful on-time implementation.
• Challenged with saving the business $100K, built a business case and implemented automated order creation technology for the customer service team to achieve net cost savings of $150K.
• Orchestrated the installation, testing and training of remote call routing software to 130 field associates to enable seamless communication in emergencies.
• Developed and presented content for fleet manager system training curriculum in 2 phases which resulted in more consistent and thorough training for fleet managers nationwide.

Corporate Office, Green Bay WI

• Executed process audit projects involving preparation of initiating, scope and planning documentation, partnered with associates at all levels to understand and validate processes / controls and identify weaknesses and.
• Completed major ERP post-implementation review projects for all key business processes to ensure accurate and efficient operations were in place.
• Managed department’s 1st internal quality assessment project that ensured effective and compliant audit policies and processes.
• Developed standardized audit risk assessment process that established consistency with a risk-based audit approach.

Green Bay, Wisconsin Area

• Planned, performed and supervised completion of deliverables for individual internal audit projects including preparation of risk matrices and status reports.
• Managed scope and time budgets of multiple concurrent and complex audit projects to mitigate compliance and investment risk while coaching and developing team members and maintaining superior relationships with.
• Completed Cannon Financial Institute training courses for Personal Trusts and Retirement Plans obtaining industry and regulatory knowledge for main audit types.

Green Bay, WI

• Managed the scope, risk assessment, resource allocation, time budgets and profitability of audit and consulting projects. Oversaw financial reporting and compliance requirements, deliverables and other communications.
• Designed and trained department on audit risk assessment approach in compliance with new standards.
• Managed and presented department’s 1st consulting risk assessment project recognized as highest realization project of year.

Irvine, California

• Managed the scope, scheduling, risk assessment, resource allocation, time budgets and realization of audit and consulting projects, assisted with issues, questions and research. Significant time was also devoted to.
• Exceeded 2008 revenue management goal by 23% through personal efficiency, flexibility, time and resource management resulting in superior service to clients.
• Designed and implemented firm’s approach to new risk-based audit requirements set forth by American Institute of Certified Public Accountants that ensured compliance.
• Consulted with major housing authority to develop and train new internal department in performing compliance audits of federal funding recipients.

Master Of Business Administration (Mba), Business Administration And Management, General

Bachelor Of Business Administration (B.B.A.), Accounting