Nicole Schultz Email & Phone Number

Indianapolis, In, Us

Indianapolis, In, Us

Indianapolis, In, Us

Indianapolis, In, Us

Indianapolis, In, Us

Indianapolis, In, Us

-Due the company's small size, this position required a vast skill set that crossed application support, network support,and change management.-Technical advice and support for projects and management initiatives to senior level leaders-Release management support for SOX and GCC controls-Assisted in supporting networking components that supported over 300 server and 400 client machines-Subject matter expert in critical 3rd party applications and in-house developed applications-Defined SLAs with key business stakeholders-Supported the company's business continuity planning-Built and maintained successful relationships with 3rd party vendors and service providers-Racking new server hardware-Executed and monitored standards for user interfaces, page design and graphics development.-Served as operating system expert, providing technical support for entire organization-Designed, documented and executed maintenance procedures, including system upgrades, patch managementand system backups-Gathered and analyzed market information and used findings to define product strategy.-Drove business KPIs through rapid iteration of customer-facing product features-Led a cross-functional team of engineers to develop features and fix product defects

Indianapolis, In, Us

Responsible for the user provisioning of information system access. Responsible for daily security reporting designed to monitor information systems & the user access of those systems. Fields questions and problems from users regarding microcomputers, packaged software application software, network, Member Link, and general IT. Responsible for documenting procedures and reporting on activities to management Fields questions and problems from users regarding computers, packaged software, application software, network, Member Link, Security and General IT. Responsible for the user administration of information system access & ensures access granted is in compliance with all information security standards & policies. Includes Microsoft Windows, Oracle, Microsoft SQL server & Linux systems Responsible for the user administration of secure authentication mechanisms including internal and external customers Performs regular security reviews of external access by corresponding with security contacts in order to ensure compliance with the information security policies and standards Provides security information and supports auditors, examiners, & end-users in the preparation, execution and follow-up of information security audits Analyzes issues effectively and escalate service calls & problems to IT staff Monitors service calls and problems and assists in problem resolution Provides quality assurance on problem resolution by making sure service calls and problems are resolved quickly, efficiently, and to the users’ satisfaction Coordinates maintenance and repair for desktop PCs and peripherals Provides reports to management on information technology activities. Analyzes reports & makes recommendations based on information from the reports Performs Intranet and MemberLink Website updates Creates & runs reports for management and analysis of IT ticketing system data

Round Rock, Texas, Us

ESD Martinsburg at the National Maritime Center (NMC) for the United States Coast Guard (USCG)

20410 Installing And Configuring Windows Server 2012 (Oll)

Bachelor'S Degree, Computer Science

Education record

Education record