•Diagnosed and resolved issues related to computer hardware, software, and network systems both remotely and in person.•Installed, configured, and updated software applications, operating systems, and hardware devices.•Provided end-user support and training for new technologies and systems.•Created and maintained comprehensive documentation of IT procedures, system configurations, and troubleshooting guides.•Set up user accounts, permissions, and passwords to ensure network security and access control.

• Planned and oversaw installation and maintenance of computer systems, hardware, and networks.• Developed policies related to network security, disaster recovery, and IT infrastructure.• Managed campus sales, customer service, and daily operations for STEM based learning center.

•Trained as peer coach to mentor new employees in customer service, sales, and inventory procedures.•Performed visual merchandising, including following store plans and creating displays.•Maintained knowledge of sales promotions, store policies, and security practices. •Handled competing priorities including greeting and assisting customers with products, organizing sales floor, and answering customer calls and emails.