Nicole Spaulding Email & Phone Number

Manchester, Nh, Us

Manchester, Nh, Us

Provide strategic leadership and oversees all aspects of the operations. Create a results based/data driven client experience and touch plan. Enhance department team structures and leadership. Ensure individual career paths and personal/professional growth plans are in place. Responsible for the strategic hiring plan including recruiting, onboarding and training curriculum.

Minneapolis, Mn, Us

On the Executive Leadership Team who sets the vision and strategy for the firm. Lead all operational functions for eight offices in NH, MA, ME, FL and KS. Oversee client services and business operations teams. Responsible for firm's human resources and payroll functions including recruiting, new hire onboarding, terminations, benefits, performance management, manager training and career paths. Lead cross organizational projects, company-wide meetings and team building events.

Hooksett, New Hampshire, Us

Responsible for optimizing working capital by overseeing the policies, procedures, processes, systems, controls and personnel related to the inflows and outflows of cash throughout Merchants, currently including the Payroll, Accounts Receivable, Accounts Payable, Collections, Expense Reporting and Corporate Card functions of the company.Lead in continuous improvement of policies and procedures for Financial Operations ensuring that the team is positioned to provide best in class customer service to our internal customers. Through innovation and Lean methodologies, saved company 70 hours processing time per month. Business lead on six sigma system and business projects.

Hooksett, New Hampshire, Us

Managed twenty employees who were responsible for accurate and timely execution of vehicle leases including origination, registration and delivery. Provided leadership, expertise and team development that positioned the Operations to be successful through major leasing initiatives. Led cross organizational projects to streamline processes and removing defects in the process flow. Business lead on technology projects that spanned across the organization.• Implemented over 40 process efficiencies using lean methodologies• Established KPI metrics and reduced processing days by 45%• Led cross organizational project to reduce Not In Good Order files. Decreased rework by 56% in one year

Boston, Ma, Us

Managed four direct reports and twenty-five indirect reports located in North America and India; manage the accurate and timely execution of invoices and travel expenses for Fidelity at $3.5B annually. Develop payment strategies and business solutions for invoice and travel expense processes. Ensure off-shore service levels are met, monitor change management and drive process efficiencies. Collaborate with various business units and cross-functional teams to resolve business requests while enhancing the customer/partner experience. Function as the business lead for all operational integration and implementation of Procurement and Fidelity wide technology projects.Enhanced service experiences by leading and implementing over twenty cross organizational initiatives.Led the implementation of escalation processes to ensure employee adherence to all corporate policies, audit requirements and IRS regulations to minimize risk for the firm.Developed new control processes for US and Canadian Corporate Card programs with $125M annual spend. Led benchmarking study with American Express clients to enhance program performance.

Boston, Ma, Us

Managed three direct reports and twenty-eight indirect reports located in North America and India; manage the accurate and timely execution of invoices and travel expenses for Fidelity at $4.0B annually.Manager, Business Planning, Reporting and Analysis ('04-'05): Developed operating model and implementation plan to offshore payables processes to India. Led the project management for the US; produced and managed scope of business requirements, project plans and schedules. Prepared and provided communications to executives and key global stakeholders.