Nicole Thomas Email & Phone Number

Houston, Tx, Us

London, England, Gb

London, England, Gb

Responsible for supporting HR Services for several geographical delivery centers by deliveringa range of payroll services, responding, resolving and/or escalating employee queries, providingoperational support via HR portal, Chat bot and Salesforce CRM tools. When applicable useother tools such as Teams to walk a colleague through Workday processes.• Provide guidance and information to employees, managers and HR on complex employeeprocesses and data changes, across the breadth of Workday processes.• Provide guidance and support to colleagues related to People & Culture (P&C) policies andprocesses. Including Reward, performance, and compensation queries. Coach line managersthrough employee relations queries.• Provide exit guidance and guidance regarding the employee life cycle.• Perform People &Culture transactions and contribute to continuous improvement activities.Proactively seeking advice on unclear processes and suggest solutions to problems.• Support global change and implementation projects and cyclical people and culture activities.• Attest I-9s for new hires, reverify work authorization documents for International Mobilityemployees, and Permanent International Relocations within compliance guidelines.

Houston, Tx, Us

Submitted compensation benchmarking surveys to College and University ProfessionalAssociation (CUPA) and Higher Education Information for Technology Service (HEITS) toidentify the external market trend analyses.• Processed all payroll actions or reconciliations for the College of Architecture & Design.• Performed monthly payroll audits for the college including timesheet review and payroll costcenter validation.• Created Personal Action Requests – Hire, Terminations, and job change transactions.• Managed Supervisory Organization Data.

Chicago, Il, Us

Workforce Administration specialist for CVS employees, processed job changes, promotions,voluntary and involuntary terminations, compensation changes, and Employee Data updates viaPeoplesoft.• Resolved payroll queries and initiated payroll input requests. Oversaw all overpayment issues.Requested off-cycle payments and prepared annual bonuses and merit increases.• Time and leave specialist for salary and hourly employees, entered time corrections and updates.Provided operation and navigational support to encourage self-service.• Transitioned entire population from Workbrain Legacy to Workbrain 6.2• Provided training to management on SuccessFactors for Quarterly and Year-End Reviews.• Project team leader responsible for managing two acquisitions as well as onboarding andintegrating both companies. Created standard operating procedures on new company policies tohelp with questions and concerns that may arise.• Counseled colleagues on plans and provisions for Medicare, Health Savings Accounts, andDependent & Flex Health Care spending accounts.• Partnered with Domain Managers to identify new trends to ensure service level agreements werebeing met and reduce customer effort.

San Ramon, Ca, Us

Managed Bi-Annual Personnel Development Committee Career Management and oversaw twoHR Specialist• Managed job posting percentage rates for staffing requisitions and reduced cycle time by 30%using various Application tracking systems.• Screened resumes, interviewed candidates, and provided recommendations to the hiringmanager for the Organization’s Capability support group.• Built effective networks within client groups to establish the best solutions. Maintained rapportas the key liaison with the Personnel Development Representatives, Sponsors, Home CountryHR, and the Global Expatriation Administration team.• Implemented time-efficient processes for generating offer letters by pulling information fromthe candidate pool selection in a web-based database.• Processed Leaves of absence requests, salary changes, and personnel actions for all globalbusiness units’ new hires and administered employee benefits.• Generated employee data report requests provided using extensive Excel reporting, pivot tables,and formulas, generated candidate density reports, job requisitions inquiries, box charts forpromotion recommendation comparison, promotion rate percentiles, employee careermanagement tracking and succession planning globally for various disciplines.• Analyzed and generated metrics for employee demographics, annual pay determination andpromotions, and workforce tracking.• Revised the job offer process, and SAP cost code validation for US employees on expatriateassignments and implemented encryption for group/shared mailboxes for company compliance.Proposed, implemented, and initiated work process improvements.• Utilized internal Global Talent Management System to maintain and upload internal documentsfor employees, review performance ratings, and validate educational information for candidates.•Responsible for communication regarding career management meeting agendas andinformational call letters to the global personnel development Representatives.

Arlington, Virginia, Us

Bachelor’S Degree, Communications Studies

Master'S Degree, Human Resources Management/Personnel Administration, General