Nicole Ticknor Email & Phone Number

I help brilliant but burned out professionals gain confidence and clarity so they can create a career they truly love.

• Lead a portfolio of business improvement initiatives to scale and streamline project management, architectural delivery, and core business support functions

• Providing leadership on Project Management best practices
• Created and maintained project and resource forecasting tool to aggregate and communicate actionable insights from across 30+ active projects

Vancouver, British Columbia, Canada

• Implemented an Agile Transformation and provides leadership for a team of Business Analysts, System Developers, Data Engineers and Data Analysts.
• Leads business improvement initiatives involving system design and implementation, business process improvement, and reporting and business intelligence opportunities.

Vancouver, Canada Area

• Collaborated on all stages of the software development lifecycle, from securing executive sponsorship to post-implementation training, facilitating change management throughout.
• Managed concurrent software development projects while outlining work plans with timelines and budgets, securing and assigning tasks to staff resources, anticipating and removing roadblocks, reporting on progress, and.
• Facilitated cross-functional collaboration to elicit comprehensive lists of business and system requirements and clearly document specifications for new applications.
• Produced weekly project reports and other artifacts updating peers and senior leaders in accordance with change management principles.

• Developed and launched an interactive service scoping and pricing tool, achieving executive support and widespread usage in the business.
• Reviewed project scope to determine optimal service delivery methods and engaged appropriate SMEs to collaboratively develop competitive bid proposals.
• Increased credibility and client awareness by developing standardized marketing collateral, presentations, external reporting, and other customer-facing communications.
• Developed, implemented, and monitored systems to effectively track and bill for change order requests, increasing monthly revenue across multiple projects.

Vancouver, Canada Area

• Oversaw development and deployment of a mobile-accessible knowledge base to support field technician training and quality assurance efforts.
• Implemented change management programs for system improvement projects, achieving and providing reporting evidence for sustained process adherence in a 24/7 operation with multiple locations in North America.
• Developed and delivered in-depth training to users on system workflows and processes to maintain optimal business function in a changing marketplace.
• Supervised multiple projects from project start through delivery by prioritizing needs, adapting project plans, and delegating assignments.
• Coordinated presentations for internal and external stakeholders detailing project scope, progress, and results, keeping all entities well-informed of milestones and goals.

Bachelor Of Business Administration - Bba, Business Administration, Management And Operations

Diploma, Full-Stack Web Development