Nicole Tirone Email & Phone Number

Boston, MA, US

Greater Boston

• Develop and maintain educational resources on quality and clinical health topics for health plan staff, including eLearning courses, instructor-led live training, one-pagers, webinars, and other 1:1 or small group.
• Ensure each training project management plan includes an evaluation component to measure outcomes and allow for continuous quality improvement over time.
• Collaborate with subject matter experts across the organization to assess staff education needs and develop clear learning objectives.
• Use content development tools such as Articulate Rise & Storyline 360, Adobe Creative Cloud, and Canva to create visually compelling educational products that appeal to adult learners.
• Co-developed and co-facilitated live virtual disability awareness training for all new hires.

• Provided case management and care coordination for a panel of ~200 Medicare/Medicaid insurance members with chronic disease and severe and persistent mental illness through regularly scheduled calls and the development.
• Responded in real-time to urgent member concerns to minimize emergency department visits or hospitalizations.
• Assisted with onboarding new hires to my team and other teams.
• Served on workgroups to improve workflows related to care transitions and in-home member support devices.
• Presented on the topic of various levels of care for substance use disorder treatment at an all-staff meeting for the Central region.

Waltham, Massachusetts

• Coordinated content updates to the Assessing and Managing Suicide Risk for Substance Use Disorder Treatment Professionals training.
• Wrote script content and took part in user testing for the SIMmersion Suicide Prevention Training Suite.

Waltham, Massachusetts

• Provided in-person and virtual training and consultation to health and behavioral health organizations on implementing safer suicide care workflows and improving outcomes for patients under their care.
• Launched projects to demonstrate the impact and outcomes of implementation of the Zero Suicide framework.
• Produced large-scale public webinars that outperformed previous attendance numbers – here is a sample one on the topic of substance use disorder treatment.

Newton, MA

Provided counseling to adults and adolescents in an outpatient community mental health clinic.

Needham, MA And Lowell, MA

Provided counseling to adults and adolescents in an outpatient community mental health clinic.

Watertown, MA

• Accompanied first-responding officers to call-out situations and serve as clinical liaison to Police Department personnel.
• Provided mental health awareness training for new police recruits.
• Participated in the Watertown CARES opioid taskforce and coordinated external communications across social media platforms.
• Delivered crisis intervention services in the community including crisis case management and short-term crisis counseling as follow-up from initial evaluation.

190 High Street, Boston, MA

Provided onsite direction at corporate community service projects ranging from a dozen to more than 100 volunteers.

Framingham, MA

Provided counseling to students at an outpatient university counseling center and participated in case presentations during staff meetings.

East Boston, MA

• Conducted clinical interviews for men and women entering the Federal Bureau of Prisons substance abuse and mental health treatment program.
• Formulated biopsychosocial assessments, including diagnoses per agency and FBOP guidelines for use by FBOP and therapeutic staff.
• Co-facilitated groups for male pre-release clients grounded in CBT and focusing on issues related to substance abuse, mental health and reintegration.
• Provided individual psychotherapy to adult outpatient clients with a range of diagnoses and symptoms.

Shriver Center In Waltham, MA

Title: Pitch Discrimination in Children with Autism Spectrum Disorders and Intellectual DisabilitiesResponsibilities include:- Assisting with recruitment, eligibility assessments, and scheduling for research participants from greater Boston area- Administering language assessments to eligible research participants- Data collection using a computer-based.

Boston, MA

Title: Project TIDE (Tailored Informatics for Diet and Exercise)Responsibilities included: - Managed recruitment and scheduling for research participants from greater Boston area- Administered surveys to research participants- Data entry and management in Filemaker Pro

North Quincy, MA

Master Of Social Work (Msw), Social Work

Bachelor Of Arts, Summa Cum Laude, Psychology

Activities and Societies: Psi Chi, Psychology Club, Golden Key Honor SocietyI completed a year-long thesis project my senior year.

Communication And Media Studies