ABB UPS solutions

Responsible for a portfolio of customers (Proximity accounts). Maximise installed base services sales through targeted remote actions with customers assigned. Essential Responsibilities: Manage assigned Accounts as well as adhoc customers and service partners and resellers, keep system information updated.Achieve, or exceed the sales targets, KPI’s and qualitative objectives, by effectively following up of all qualified sales leads in a timely, focused and effective manner.Build and manage Field Services Opportunity Pipeline, upsell and offer alternatives where applicable.Attend to quote requests. Confirm stock from internal system and SAP.Confirm information from the Field Service Rep. are correct, before sending to the tender team. Oversee and check the tender team proposals, before sending to customers.Assist customers with service options.Update and maintain price list from internal system, as well as customer discounts.Visit sites with Technical Manager to ensure the customer is offered the correct solutions for their requirements.Process orders received, send to scheduling team to complete.Admin duties: including account -, vendor applications, tender submissions.Attend to customer complaints, before escalation to management.Mentor and train, graduates and new hires, for both sales and tendering team.Main interactions: Customers, Field Services Operational Marketing, CCC, Outside services sales, Order Management team, Field Services Operations (schedulers, technicians, technical team)Close collaboration with Outside Services Sales for complex on-demand sales, ensuring correct offer is sent to customersReact on Field Service Rep. and CCC opportunity generation.Regular collaboration with Field Service Operational Marketing Leader for thorough understanding of Business Unit Sales team, to ensure correct services are included in offers for Greenfields (new install) projects.SHE Representative for Service department (NOSA Trained)

Achieve sales targets, KPI’s and objectives. Through development of a selected portfolio of customers.Identifying and exploiting opportunities to grow customer spend. Increase number of active spending customers and contacts within customers (across divisions, groups, plants, sites and projects)Develop product range purchased by customersIncreasing the frequency which customers purchaseEffective customer conversion to ecommerce sales platformsCustomer management through new-business-development and retention.Working across all hierarchy and decision making levels.Effectively dealing with objections preventing customer procurement.Results focused management of the time spent on sales activities.Follow up of all qualified sales leads.Work in co-operation with all stakeholders to help achieve sales objectives, incl. effective communication of customer development plans and targeted customer activities to internal stakeholders.Negotiate and develop agreements, incl. trading and contractual terms.Undertake discounting processes as set out within the Discounting-Policy-&-Procedure.Annual and quarterly reviews to manage sales performance against set targets.Prepare and implement exit strategies for non-profitable customer agreements.Accurately assess portfolio customer needs and potential, in a structured and documented manner. Develop, document, implement and review result bearing short, medium and long term territory sales plansPlanned call cycle that allows the highest possible contact with targeted accounts, across the decision making hierarchy, to achieve set targets.Accurate, daily updating and maintenance of customer interaction or detail within SAP CRM.Ongoing reporting of market intelligence, trends, competitor information and customer feedback to internal stakeholders.Timely generation of professional and accurate monthly sales feedback reports.Occasional travel as required by the role. Control of expenses within the sales budget.

Responsibilities Provide internal sales support to cross border as well as international customer base. Receive telephonic and e-mail requests. Look up part numbers in system manuals and on Microsoft Great Plains. Confirm correct information with both the engineering and support departments. Complete quote on Microsoft Great Plains accounting program. Confirm stock availability on Great Plains as well as the purchasing department, for lead times. Process purchase orders received on the system and print picking slips for stock packing. Link orders for backorder items and communicate ETA details to customer. Obtain transport quotes and quote customer. Process invoices on Great Plains. Compile export documents. Send both system generated as well as Excel proforma invoices for upfront payments / BV license application/ Mozambique road manifests, etc Once picking complete, do packing list in Excel and send documents with system generated invoice as well as completed export document to shipper. Advise shipping information and documents to customer. Process documents to go to accounts for posting. Attend to queries from accounts department, follow up on payments, send credit applications, complete credit note requests. Process customer returns. Arrange on site inspections for DRC shipments. Process inspecton paperwork and advise customer. Follow up on backorders. Follow up on quotes. Assist walk in customers

Sales of service, repair and batteries for UPS systems as well as full ISX solutions..Mainly APC, MGE, MEISSNER, LIEBERT.Customer service to customers like: Dimension Data, Vodacom, Emperors Palace, JSE, Internet Solutions...Working on systems like:SYSPRONAVISIONLOTUS NOTESWindows 7INTOUCH (Siebel)

American member calls received and queries attended to regarding their health insurance claims, cover.

* Personal assistance to Marketing & Product Manager * Diary management* General admin duties: typing of minutes, typing of customer communication, typing of internal communication, filing of general paperwork, compiling training manuals, compiling information pamphlets, faxing, e-mails, * Doing lay-outs on Corel Draw 10 of marketing material, adverts, special pamphlets for dealers, voucher booklet compilation* Designing Certificates & Awards for internal training sessions as well as "Best" of Awards.* Compiling advertisements for Magazines* Compiling presentations on PowerPoint, for training as well as internal meetings* Making international as well as local travel Arrangements, setting up itineraries, getting visas, organizing the accommodation* Assisting with the organizing and setup of Product Launches* Responsible for organizing Committee meetings* Maintaining the incentive program for the dealers, a rewards program for sales of equipment.* Maintaining end-user rewards/competition drives* Use of the Encore Impact system for keeping up with "install base" of units sold and which regions.* Dealing with suppliers of marketing material as well as printing, obtaining quotes, negotiating pricing as well as communicating changes and proof authorizations.* Maintaining corporate gifts stock as well as sourcing replacement/new items, on both quality of the product and appropriateness of the items.* Data capturing of resellers information as well as end-user information obtained from the competitions and rewards systems* Switchboard relief