2023 President's Award Winner, 200%+ sales results

- Servicing both social and corporate events of (100)+- Completing banquet event orders, group resumes, proposals, estimates and diagrams

• Handle a variety of market segments including corporate catering, wedding, social events and social room blocks• Conduct site visits of the property and negotiate contracts for assigned market segment• Solicit new business from new and existing accounts• Outside Sales Calls to companies and venues to solicit business

-Set-up and coordinate bi-monthly networking mixers-Coordinate Quarterly networking luncheons with various venues around the Greater Boston Area-Create and schedule marketing campaigns through Constant Contact and Event Brite

Negotiate and construct contracts for meetings and room blocks, proposals, estimates, banquet event orders and banquet checks; Create and execute promotion to increase sales; Prospect and solicit new accounts while establishing and maintaining relationships with existing accounts

Coordinator for the Director of Catering and Conference Services, Director of Social Events and other managersAdministrative duties including creating contracts, proposals and estimates, flows of events, event order forms, banquet event orders and purchasing orders for weddings and social events over 100 guests and social event room blocksAssume and maintain responsibility for weekly/monthly forecasting and actual events for entire Catering and Conference Service department to ensure the corporate goals are metManage day to day communications with clients via telephone, e-mail and in person meetings; Administer budgets, billing, invoices, travel arrangements and vendor relations; Coordinate services for clients and in – house guests

Coordinate group reservations, create reservations, establish billing methods, ensure all special requests are met and completed Assist Catering Sales manager with group needs, attend meetings and training with Sales departmentComplete daily check list including taking payments, creating routing, corresponding with guests via email and phone, and arranging special requestsProcess incoming reservations received via rooming lists, housing bureaus, in house correspondence, and phone callsReview all paperwork and charges after group checks out and create Final Pick Up report and other various paperwork

Supervise the front desk staff and therapists, complete scheduling and organize/review daily paperwork such as shift closes, credit card reports, time off requests, logbooks, and payroll adjustmentsGreet 100-160 guests daily, assist in check-in process, determine their specific needs and assist hotel guests with access to health club as well as maintaining spa facilitiesSupervise cash handling procedures and ensure all steps are followed, post up to 40 payments dailyCoordinate all aspects of special events planned for the spa, act as liaison between event planner and facility, ensure that all requests are met and event occurs as smoothly as possible

Greet 80 - 120 guests, execute the check-in process and determined their specific needs by following up and generating repeat business dailySupply at least 35 guests with directions and information regarding the property and on local attractions, events, and area restaurants dailyCoordinate timing and priority of tasks, such as revising reservations, posting charges, accepting payment, receiving fax, and creating reservations, etc. in order to ensure an efficient front deskPost up to 10 payments daily to guest folio from online reservation sites

Greeted 45-60 guests and residents daily and maintain safety by checking identificationUtilized and reviewed daily reports on visitors, violations, packages, and communication logs and file accurate paperworkOther duties as needed such as lock outs, answering the building phones, vendor relations, maintenance, organization of the lobby, announcements and communication, etc.

Rotated throughout the Kitchen, Banquet, Housekeeping, and Front Desk departmentsCollaborated efficiently as a team member as well as independently in a fast-paced environmentServed at a banquet of at least 200 guests at the Rosecliffe Manor