Nicolette Harrison, Mba Email & Phone Number

Baltimore, Maryland Area

Lead management of both internal and external communications, effectively engaging employees and stakeholders. Develop and deliver influential monthly newsletter content for effective internal communications practices. Assist in creating social media content and contribute to developing departmental goals and web content for various audiences. Demonstrate a knack for content curation by identifying relevant subjects and composing compelling weekly blog posts. Create Legislative Update newsletter, distributed to all Maryland Legislators.Edit colleague deliverables. Develop monthly internal newsletter, "The Banner."

Frederick, Md

Managed and maintained social media accounts for five clients simultaneously, spanning diverse industries. Collaborated closely with each brand to establish and sustain a coherent and distinctive voice across various platforms. Oversaw event promotion, promptly address customer inquiries, and managed complaints on all social media channels with a diplomatic approach.

I manage multiple clients on multiple social media platforms including Facebook and Instagram. I work with each client individually to determine target audiences as well as develop an individual voice for each client. I ensure that client goals are met while also responding to positive and negative comments and questions on all social media platforms in a timely manner.

Frederick, Md

Analyzed accident details and conducted thorough investigations to determine fault and coverage.Assessed policy provisions to determine coverage for vehicle repairs and property damage, ensuring accurate claim resolutions.Negotiated fair and responsible settlements for property damage costs while maintaining positive customer relationships.Provided clear and informative communication with customers through both phone calls and written correspondence, keeping them informed throughout the claims process.

Frederick, Md

Analyzed totaled vehicles to determine accurate market value, presenting offers to customers and negotiating settlements as needed.Researched state regulations to determine proper titling procedures for totaled vehicles.Identified potential discrepancies in fire and theft claims, routing suspicious cases to the dedicated department.Successfully managed both independent work and team projects, fostering a productive work environment.

Assisted clients with horse preparation for lessons, ensuring proper brushing, saddling techniques, for a safe and comfortable riding experience.Provided comprehensive equine care, including maintaining clean stalls, ensuring timely turnout to safe pastures, and administering food and water according to schedule.Maintained a clean and organized barn and stable yard, fostering a safe and healthy environment for both horses and clients.

Manassas, Va

I Assisted equestrian customers in finding the perfect products for their needs through phone, live chat, and email communication.Utilized my understanding of equestrian equipment and apparel to effectively guide customer purchasing decisions.Addressed customer questions and complaints promptly and professionally, ensuring a positive customer experience.

Manassas, Va

Created data-driven strategies to promote equestrian products online, ensuring successful campaign implementation.Analyzed customer data to identify target audiences and recommend products for promotion, maximizing marketing reach and impact.Reviewed social media analytics to assess platform effectiveness and adapt strategies for continuous improvement.Composed blog posts and other content (after interviews and research), providing valuable information and engaging consumers with the Equestrian Collections brand.

Middleburg, Va

Ensured timely feeding and safe turnout procedures, prioritizing horse health and well-being.Implemented thorough cleaning routines for barns, stalls, water troughs, and tack, promoting a sanitary and comfortable space for the horses.Managed bedding levels in stalls to optimize comfort and safety for the horses.Performed daily grooming routines on horses to maintain a professional appearance, including whisker trimming and bathing as needed.

Indiana, Pa

Maintained a clean and well-stocked salad bar, ensuring all ingredients were fresh, at safe temperatures, and readily available for guests.Assisted in nightly deep cleaning of the front and back of the restaurant, fostering a clean and welcoming environment for all patrons and meeting ServSafe standards.Stocked and prepped the salad bar before opening, ensuring a smooth start to the day and a seamless dining experience for early guests.

Washington D.C. Metro Area

Composed a blog about Self Check that garnered over 300 views within its first week and was featured in the White House Immigration Report e-mail.Played a key role in designing and writing articles for the E-Verify Connection newsletter using Adobe InDesign.Crafted a communication plan to inform the public about US Citizenship and Immigration Services postings on Facebook related to E-Verify, I-9 Central, Self Check, and SAVE (Systematic Alien Verification Entitlements).Composed informative tweets to promote free webinars, events, and new developments regarding E-Verify, I-9 Central, Self Check, and SAVE.Increased public engagement by successfully entering webinar information into Chamber of Commerce calendars in Georgia and Louisiana. Secured year-round posting of webinar dates in the news section of the Cartersville-Bartow County Chamber of Commerce.Effectively collaborated within a team to achieve departmental goals.

Warrenton, Va

Answered calls promptly, directed inquiries to the appropriate staff member, and ensured a positive first impression for the company.Ensured accurate packaging and timely shipping of all outgoing parcels.Performed daily backups of company computers, adhering to established protocols.Assisted with website copyediting, ensuring accuracy and clarity of company information.

Warrenton, Va

Provided exceptional customer service by warmly greeting guests and seating them in a timely manner.Ensured a clean and inviting dining experience by maintaining a tidy restaurant environment, including tables, counters, and windows.Streamlined restaurant operations by efficiently taking drink orders and cashiering during busy periods.

Master Of Business Administration (Mba), Marketing

I obtained my Masters in Business Administration with a concentration in Marketing. I was able to learn new skills and hone existing ones.

Education record

Activities and Societies: Animal Welfare community service projectThis is a school that specializes in assisting undergraduate college.

Bachelor Of Arts (B.A.), Journalism- Public Relations

My major-based classes were writing intensive and focused mainly on different aspects in Journalism and Public Relations.

H.S. Diploma

Activities and Societies: Marching Band, Concert Band, Symphonic Band, Wind Ensemble, Flute Choir, Pit Orchestra, Clarinet Choir.Also.

Associates In Claims, Liability

This insurance designation allows me to further my knowledge in the insurance field by learning proper practices in insurance.