Nicolette Thompson Email & Phone Number

Buffalo, Ny, Us

Naperville, Illinois, Us

Naperville, Illinois, Us

Firm Contributions- team participant on development of RFP responses- development of firm standards for Testing methodology- participation on HealthWaves (employee wellness) team- participant in sales cycle process

Naperville, Illinois, Us

- Project Manager in 2-in-the-box configuration for major sections of this incredibly transformative initiative for TMH - re-design of deployment strategy - design of Technical Dress Rehearsal plan

Naperville, Illinois, Us

- Project Manager for Capsule device integration project

Naperville, Illinois, Us

- develop testing workgroup charter & plan for multiphase Epic implementation over 3 states- develop & manage Testing Workgroup: task management, education, presentations, esclations- go-live cutover command center lead, Wave 1- Beaker go-live support to load-balance ticket resolution

Buffalo, Ny, Us

Per diem work in the laboratory. So thankful to my regular full-time employer for the opportunity to keep my feet wet in my clinical profession, and allow me to continue to have this amazing opportunity to reaffirm my definition of self.

Buffalo, Ny, Us

As a senior project manager, the work transitions away from the day-to-day management of tasks and toward programs (groups) of projects, coordinating the work of many smaller, contained projects. Additional duties are centered around development of project management methodology throughout the team & organization, development of training materials, and participation in development of the project management software used. Key Projects:- Telemedicine Integration with Epic - the wave of the future! - Stabilization efforts at recently acquired affiliate - focused on stability to sustain efforts until a new facility can come live.- Welcome Registration Kiosk roll-out, enterprise-wide - a task made exceptionally more difficult by the ongoing supply chain challenges we all face.- IT Impacts of physical plant (construction/renovation) projects at Mt St Mary's hospital- Continued stabilization & process re-design for the Hyland OnBase document management system

Buffalo, Ny, Us

Flex Project Manager for the enterprise Epic Implementation, Certified in the EpicCare Ambulatory module. I was dedicated to only projects within the Epic Implementation Program.- Renovation of team space & creation of Catholic Health Innovation Center at Canisius College - this project completed in about 60% of projected time, under budget, thanks to rapid cycle development and schedule crashing- Implementation of Hyland OnBase document management solutions including document conversion - overcame the extreme challenges of limited resource availability and coordination of >5 vendor schedules to align at final TDR testing- End User Device selection, install & technical dress rehearsal (TDR) - completed 16% ahead of schedule, under budget, during the height of the COVID19 crisis in NYS, and did it with a LOT of laughs.- Implementation of Experian financial suite (25+ modules) - on time, on budget and saving money for the system from well before go-live- Implementation of Elsevier content, including interdisciplinary care plans and patient engagement modules - improving quality of care through embedded educational content, evidence-based care plans that bring in the whole of the care team, and awesome tools for patients & the families who round out the full care team- At-the-Elbow Support Hub setup & coordination at go-live - without the traditional go-live command center, worked to leverage video technology to create a hub-and-spoke go-live support structure. At-the-Elbow support crews and local hub leadership put a new spin on how to do go-live while working through social distancing restrictions at the height of COVID19

Buffalo, Ny, Us

Key Projects:- Reimaging of PCs at recently-acquired affiliate, completed on time including significant staff changes mid-flight- Setup of affiliate Hospitalist offices within hospitals, including dedicated VPN- Transition of Remote Access for recently-acquired affiliate- Upgrade of iChart dictation system from Windows2003 server to Windows2012 server, including remote hosting; subsequent sunset of system - Enterprise-wide upgrade from IE9 to IE10, IE10 to IE11, including persistent documentation changes- Enterprise Document Retention survey, including persistent documentation changes and increase of reporting capacities- Implementation of Dragon Medical One voice-to-text software, enterprise-wide, including remote access & pathology department with hands-free navigation throughout SoftPath application. Expanded into emergency roll-out during international cyber attack on Nuance, which rendered traditional transcription services down for >6 weeks- Network Closet Upgrades - Future EHR Vendor Evaluation Project - Total Cost Analysis, Vendor Demonstration for Future EHR candidate vendors (10-day, intensive vendor demonstrations at off-site), Reference Site Visits, Staff Augmentation Vendor Recruiting, Pre-implementation Preparation Planning, Space Renovation management- Implementation of Atlassian suite of project management tools (Jira, Confluence, Portfolio) in under 6 weeks- Enterprise implementation of Axiom suite of financial software- Enterprise upgrades of Kronos timekeeper software

Buffalo, Ny, Us

Project Lead - SoftID: implementation, continued support, continued improvement, validation of upgrades, primary trainer; developed SOPs for module & maintenance, inventory management, validation of softwareDaily routine maintenance of Lab Information System ensuring smooth operations of the system for end usersExperience at user and LIS analyst level with SoftLabMic, SoftScape/SoftBank, SoftPath, Soft Security User Management modules. Limited experience with Soarian Clinicals & Financials modules.

Buffalo, Ny, Us

Process & test “stat” patient samples in the areas of Chemistry, Blood Gas analysis, Hematology/Coagulation, Urinalysis, and Blood Bank, with turnaround times routinely below target, in the hospital with the busiest ER in the WNY regionValidation of pneumatic tube equipment, development of standard operating procedure for use of tube, training peers on new policy & procedure associated with new equipment & new care wards associated with recent addition to hospitalOrganization of work as it arrives in the lab to ensure efficient performance of testing and reporting of diagnostic resultsRoutine maintenance of automated diagnostic equipment, evaluation of quality control dataWork-ups of antibody problems in Blood Bank, requiring problem solving skills and creativity

Buffalo, New York, Us

Oversee Strategic Partnership work between Circuit and partner companiesDevelop standard process for onboarding new network sites nationwideDevelop project management methodology for a company in scaling stage

Us

This was a bucket-list job, and I can honestly say, it was extremely rewarding.I was able to instruct both very young children (age 4-6) and high-school age children (age 14-16) in a sport that has been important in my life. Seeing the development of group dynamic skills among the young children (caring for each other and helping one another) was heart-warming. Helping high-school age children gain confidence in an area many had not been stars before was invigorating. While I don't believe I'll have the opportunity to teach ski school again for a very long time, I'd love to have the chance again sometime in the future.

Buffalo, Ny, Us

Capstone Course for MBA.Internship in Performance Improvement department at Mercy Hospital of Buffalo.

Buffalo, New York, Us

Innoculate media for bacterial & fungal culturesProcess serology & immunology samples and store appropriately for next day testingReading and reporting of Gram’s stain slides of “stat” specimensECMC was a great place to work. I left because I needed a position offering health care benefits (it was the responsible choice.)

Customer service including tending to guest check-in, check-out, special requests, & resolution of guest issuesHandling guest reservations & room scheduling, daily business operations of front officeIndependent work during overnight audit of front office, restaurant, & banquets activitiesShift leader, sharing responsibility for scheduling front office employees and training new employees of the departmentRe-wrote daily shift checklists to include updates due to new computer system as well as procedural notes to assist inexperienced employees in becoming contributing members of the staff by the end of their first dayRevolutionized audit by changing the procedure to be done using Microsoft Excel rather than on paper, a change which reduced errors greatly and took the average time to complete required tasks from 6 hours to 90 minutes

Doctor Of Healthcare Administration, Health/Health Care Administration/Management

Mba, International Business

Bachelor Of Science (B.S.), Clinical Laboratory Science/Medical Technology/Technologist