Nicole Ramírez Fondeur Email & Phone Number

Rincón De LA Victoria, AL, ES

Estados Unidos

• Plan, develop, and oversee client projects.
• Establish project schedules, scopes, and budgets. Delegate tasks among team members
• Supervise designers, developers, project managers and quality analysts to ensure the reach of goals.
• Define budgets for departments and manage resources, scope, and risk.
• Manage client expectations and regularly communicate with stakeholders and clients.
• Build and manage teams.

• Provide monthly forecast of utilization to Sales Unit (based of tasks projection)
• Keep utilization levels balanced for all Leads and Developers / Designers
• Assign Leads and Developers / Designers to Account Coordinators based on project complexity and extension
• Discuss current platform industry trends and personnel competences needed
• Work with HR on Career path for all Lead and Developers / Designers as well as Competence Map
• Develop and execute QA Methodology (all… Show more

• Coordinate, manage and control the operation of various departments of the organization (Human Resources, Information Technology, Office Administration). Monitor, manage and improve the efficiency of support services.
• Improve processes and policies in support of organizational objectives. formulate and implement policies and departmental and organizational procedures to… Show more
• Improve processes and policies in support of organizational objectives. formulate and implement policies and departmental and organizational procedures to maximize production. Monitor adherence to the rules.
• Assist in the development of strategic plans for operational activity. Implement and manage operational plans.
• Develop and establish quality procedures, standards and specifications of the company;
• Monitor the performance by collecting relevant data and creating statistical reports. Show less

• Management of the Quality Control Department
• Ensure staff training.
• Design and implementation of systems and processes for efficient quality control.
• Manage the Quality System implementation and evaluation. (ISO 9001: 2008).
• Write the procedures relating to the Quality Management System.
• Maintain communication with customers.

• Coordinate production activities related to the Quality Control department.
• Provide delivery times for quality control tasks, maintain SLA (Service Level Agreement).
• Analyse jobs received to ensure that all necessary information for quality control is present.
• Assign tasks to Quality Analysts.
• Create weekly and monthly reports of all tasks performed by the Quality team.
• Review the tasks of quality control analysts; provide corrections and feedback if… Show more

• Receive requests for conducting QA.
• Report errors found in QA.
• Send the results of QA.
• Assist with Outsource QA tasks.
• Fill personal reports QA tasks performed.
• Document the hours spent on each task of QA.

• Create reports of approved sales.
• Report errors found during sales calls.
• Supervise work of employees
• Ensure employees follow the assigned sales scripts
• Evaluate work performance

Master'S Degree, Marketing

Máter en Comunicación Corporativa y Marketing Digital

Licenciatura, Administración Y Gestión De Empresas