• Leads a high-performing team of project managers and system administrators by providing guidance, removing obstacles, and fostering skill development.• Collaborates with department leaders to identify, strategize, and implement solutions for operational challenges and inefficiencies.• Manages complex cross-functional projects and acts as the point of contact for various levels of the organization for information and progress updates.• Maintains a comprehensive understanding across all projects to maximize productivity and minimize duplicative efforts.• Oversees Sales Training and Effectiveness capacity planning, contractor contracts, budgets, reporting, and future project strategy.

• Managed end-to-end execution of cross-functional Sales Operations projects, including planning, stakeholder analysis, risk analysis, and dependency mitigation.• Compiled and presented plans of action for large projects, including objectives, timelines, rollouts, and potential risks and issues.• Facilitated communication and collaboration among various teams, including Sales, Enablement, Product, and Sales Strategy.• Created and implemented new processes and process improvement initiatives within the Sales Training and Effectiveness department.• Generated actionable insights through standard and ad-hoc reporting using Excel, Smartsheet, and Power BI.

• Managed projects directly impacting sales teams, including charter development, impact analysis, project planning, and change management.• Used Change Management processes and tools to create strategies supportive of adoption.• Facilitated content development and communication efforts to keep stakeholders informed and engaged.

• Managed specific project components within large-scale initiatives for the Sales Transformation Office.• Collaborated with SMEs, Change Management, Communications, Training, and other departments to assist with building and executing project plans.• Compiled and communicated project status updates and milestones to diverse audiences, fostering transparency and accountability.

In this role, I streamlined processes for large-volume co-op clients to enhance efficiency and alignment with client objectives. I facilitated market meetings and provided ongoing training on best practices and new resources. By coordinating inter-departmental efforts, I ensured seamless campaign execution while delivering performance reports that informed strategic decision-making.

At Cox Media Group, I played a pivotal role in driving client success by managing the setup and implementation of Google Analytics frameworks for high-value accounts. I trained internal teams to interpret and analyze reports and dashboards, equipping them with the skills to extract meaningful insights and recommend data-driven campaign optimizations. Partnering with regional market teams and external technical partners, I ensured projects were delivered on time, within budget, and aligned with client-approved statements of work. To streamline operations, I crafted and implemented standardized operating procedures for the analytics team, enhancing efficiency and consistency across workflows.

As the owner of Nicole Walker Consulting LLC, I partnered with small business clients to scale their operations and achieve sustainable growth. I worked closely with clients to develop comprehensive annual and long-term strategies, defining clear objectives and crafting actionable plans to meet their goals. To enhance operational efficiency, I designed and implemented standardized operating procedures and knowledge management systems that streamlined workflows and improved productivity. Leveraging platforms like Google Analytics and various CRM systems, I monitored and analyzed key performance indicators, providing data-driven insights that aligned strategies with business goals. Through advanced analytics, I identified emerging trends and delivered targeted recommendations, empowering business leaders to make informed decisions and drive strategic growth.

As the Marketing and Business Development Coordinator for Littler CaseSmart®, I drove business growth by developing and executing robust sales strategies and annual marketing plans. I provided the sales team with detailed prospect and competitive analyses to uncover new opportunities and upsell potential, ensuring a strategic approach to client acquisition. My in-depth research efforts supported precise prospect recommendations and go/no-go analyses, enabling informed decision-making and effective resource allocation. Additionally, I created, managed, and presented regular sales pipeline reports, delivering actionable insights that guided strategic planning and enhanced sales performance.