▪ Develops and communicates value messaging for orthopedic products and therapies▪ Provides health economic and reimbursement support and education to customers▪ Develops and executes value focused economic and reimbursement strategies to support customers▪ Develops health economics tools to support cross-functional teams with value-based reimbursement messaging▪ Develops health economic tools and trainings for internal (sales and sales management) and external (hospitals and physician offices) stakeholders▪ Provides information on economic buyers and commercial payer issues related to reimbursement, coding, coverage and contracting for orthopedic products

Certified Neuro-Linguistic Programming Master Practitioner and Social & Intelligence Coach focused on helping women push through barriers to create the life they desire. I help with goal setting, accountability, and professional development.

▪ Develops and communicates value messaging for structural heart products and therapies▪ Provides health economic and reimbursement support to customers▪ Develops and executes value focused economic and reimbursement strategies to support customers▪ Develops health economics tools to support cross-functional teams with value-based reimbursement messaging▪ Educates new and existing hospitals on reimbursement and proper coding for structural heart products▪ Develops health economic tools and trainings for internal (sales and sales management) and external (hospitals and physician offices) stakeholders▪ Keeps commercial organization and other internal functions informed of health policy updates that may impact other aspects of the business▪ Provides information on economic buyers and commercial payer issues related to reimbursement, coding, coverage and contracting for structural heart products▪ Petitions American Medical Association for Category III procedural code for upcoming clinical trials▪ Manages all reimbursement materials and provides fiscal and calendar year updates to customers and internal stakeholders

▪ Interacts with key stakeholders within physician practices to ensure patient pull through▪ Reviews payer policies and provides updates to offices regarding key reimbursement changes▪ Engages the reimbursement HUB to ensure timely completion of patient cases▪ Assists physicians offices with reimbursement issues▪ Facilitates group trainings during team calls and in-person group meetings▪ Educates physician office staff on reimbursement and patient assistance services

▪ Leads a team of 10 associates and works to ensure that team is meeting expectations for benefit investigations, authorization submissions and appeals.▪ Reviews payer policies to ensure coverage for implantable device▪ Completes interview process and identifies talent to become new staff members▪ Coordinates new staff training, assists in developing new training programs, and helps to identify new or ongoing training needs▪ Develops plans to facilitate growth and development for team members▪ Effectively communicate decisions on company policies, plans and programs; ensuring open communication at all levels; and rewarding appropriate behavior

▪ Leads a team of 50+ associates and works to ensure that team is meeting contractual obligations▪ Primary liaison between Lash and the client, including leading client meetings and fielding client questions and requests▪ Interprets client needs and develops appropriate action plans to implement new initiatives▪ Completes interview process and identifies talent to become new staff members▪ Coordinates new staff training, assists in developing new training programs, and helps to identify new or ongoing training needs▪ Develops plans to facilitate growth and development for team members▪ Develops and maintains standard operating procedures in accordance with client needs and requests▪ Manages budget and expenses and participates in budget development for upcoming fiscal year▪ Utilizes weekly and monthly performance tracking index to provide timely and accurate feedback to team members▪ Performance management; facilitates bi-annual performance reviews and administers corrective action and performance improvement plans as needed▪ Demonstrate effective communication skills to support external meetings, presentations and client management▪ Compiles, reviews, and distributes a wide range of routine reports related to program operations to management and client on a weekly, monthly, and quarterly basis▪ Effectively communicate decisions on company policies, plans and programs; ensuring open communication at all levels; and rewarding appropriate behavior▪ Proactively identifies issues for further review, analysis, or procedure implementation, evaluates, monitors and assesses quality of services, systems and databases▪ Coaches and mentors managers and assistant managers by implementing development plans for continued growth and to help prepare them for the next level▪ Develops and reviews contracts between Lash and the client for new services as well as yearly contract renewals

▪ Leads a team of 50+ associates and works to ensure that team is meeting contractual obligations▪ Primary liaison between Lash and the client, including leading client meetings and fielding client questions and requests▪ Interprets client needs and develops appropriate action plans to implement new initiatives▪ Completes interview process and identifies talent to become new staff members▪ Coordinates new staff training, assists in developing new training programs, and helps to identify new or ongoing training needs▪ Develops plans to facilitate growth and development for team members▪ Develops and maintains standard operating procedures in accordance with client needs and requests▪ Manages budget and expenses and participates in budget development for upcoming fiscal year▪ Utilizes weekly and monthly performance tracking index to provide timely and accurate feedback to team members▪ Performance management; facilitates bi-annual performance reviews and administers corrective action and performance improvement plans as needed▪ Demonstrate effective communication skills to support external meetings, presentations and client management▪ Compiles, reviews, and distributes a wide range of routine reports related to program operations to management and client on a weekly, monthly, and quarterly basis▪ Effectively communicate decisions on company policies, plans and programs; ensuring open communication at all levels; and rewarding appropriate behavior▪ Proactively identifies issues for further review, analysis, or procedure implementation, evaluates, monitors and assesses quality of services, systems and databases▪ Coaches and mentors managers and assistant managers by implementing development plans for continued growth and to help prepare them for the next level▪ Develops and reviews contracts between Lash and the client for new services as well as yearly contract renewals

-Performed complicated benefit investiagtions to determine patient access options-Assisted with scheduling shipments with speciality pharmacies to patients and providers-Processed and confirmed patient eligibility for pharmaceutical patient assistance programs that allow patients to receive their medications for free. -Assisted with training new associates-Extensive data entry on a daily basis

Developed relationships with clients, from cold calling, and warm leads, sold computers services to education and government customers, maintained a clean and accurate pipeline as well as careful notes on all conversations with customers, met the daily and weekly call numbers