Nicole Mass, Shrm-Scp Email & Phone Number

Greater Minneapolis-St. Paul Area

$3 billion not for profit banking cooperative serving over 219,000 members in Minnesota with 550+ employees.• Builds business relationships with client leadership teams to drive business results by creating and implementing talent strategies and solutions that support short and long-term business objectives• Designed and implemented organizational programming to support employees journeying through gender transition• Developed and executed the organization’s approach to comply with MN Wage Theft Law• Led cross-functional team that created new leadership competencies to up-skill leaders with a focus on organizational values, diversity, inclusion and belonging• Assembles and analyzes information to make informed recommendations for approaches and protocols during COVID-19 pandemic in an effort to keep employees safe and reduce risk to the organization• Performs compensation analysis to ensure equity, and to attract and retain talent• Enforces, advises and counsels employees on company policies and procedures related to all phases of human resources activities• Investigates allegations and claims; developing and executing thorough investigative plan; documenting, reviewing and composing supporting documentation. Summarizing and presenting findings. Recommending course of action and resolution in accordance with company practices and polices

Eagan, Minnesota

Blue Cross Blue Shield of Minnesota is a $12.5 billion non-profit health services provider with 3,200 employees serving 2.9 million members • Built business relationships with client leadership teams to drive business results by creating and implementing talent strategies and solutions that support short and long-term business objectives• Execute reduction in force activities; collaborate with leadership to develop business cases and multi-factor assessments; assess adverse impacts; develop communication plans; delivered notifications• Develop and revise corporate human resources policies that align with company mission, values and culture; represents human resources point of view on Corporate Policy Program Office committee• Investigate allegations and claims; develop and execute thorough investigative plan; document, review and compose supporting documentation. Summarize and present findings. Recommend course of action and resolution in accordance with company practices and polices • Created and delivered leader training; led talent calibration sessions • Enforce, advise and counsel employees on company policies and procedures relating to all phases of human resources activities• Partner with business leaders on the talent review process, assessing existing talent, building development plans, identifying critical talent gaps within the organization and working with leaders to develop strategies to address

Abbott Northwestern Hospital, Part Of Allina Health

Allina Health is a $3.95 billion health care system with 30,000 employees operating 12 hospitals and 90 clinics in Minnesota and western Wisconsin.• Partners with business leaders on the talent review process, assessing existing talent, building development plans, identifying critical talent gaps within the organization and working with leaders to develop strategies to address; partners with leaders to develop engagement plans• Enforces, advises and counsels employees on company policies and procedures relating to all phases of human resources activities• Guides business leaders through the performance management process to ensure achievement of business goals. Ensures that evaluations and recommendations are completed in a timely manner and within guidelines • Provides guidance and interpretation of multiple collective bargaining agreements and grievance process for union contracts• Provided HR contingency planning and implementation support for a 49 day Minnesota Nursing Association (MNA) nursing strike• Conducts investigations of potential violation of company policies; recommends appropriate course of action, provides coaching to business leaders and reduces liability and manages risk.• Leads compensation equity assessments• Serves as site employee engagement and recognition champion and leads associated initiatives, communications and activities• Develops objectives, curriculum and activities in cross-functional work group for quarterly HR Development Day • Facilitates system-wide orientation sessions for new employees; delivers trainings

• Supported HR director and business partner team by coordinating and maintaining daily HR activities, provided project management, support and execution, special event planning and reporting functions• Led quarterly award program, coordinated and managed summer picnic, winter social and length of service events• Provided primary source verification audits and updates into PeopleSoft• Responded to and triaged internal and external employee inquiries• Composed, edited and distributed communications

Greater Minneapolis-St. Paul Area

• Coordinated and delivered orientation programming for all new employees• Managed daily operations of weekly programming, impacting 2,900+ new hires annually• Effectively partnered with human resources teams, clinical education, recruitment, leadership and development, facilities management, marketing and communications, executive leadership and information services to deliver program goals• Delivered process improvements to enhance and revise current processes; utilize data and stakeholder feedback to inform changes and enhancements• Updated content for new employee orientation module and new hire informational materials• Scheduled 50+ individuals to staff programming; organized logistics (I-9s, badging, compliance education, etc.) and built annual course schedules into the learning management system

• Performed social media functions, published communications, researched grant opportunities, maintained databases and records, photographed events• Collaborated with board members, participants, volunteers and artists for fundraisers, artist salon series and other programming

MARKETING: Formulated marketing plans in collaboration with Director of Graduate Studies and University Relations. Assisted Director in editing all brochures, applications and prospective student materials. Coordinated mass mailings. Helped plan and execute annual information session. Co-edited English department newsletter, Writing in the Margins. Conducted research on peer institutions in order to advise Director of trends and potential areas of programmatic development.ADMISSIONS: Responded to all program inquiries and advise prospective students regarding admissions procedures and program requirements. Advised Director and Graduate English Committee on admission projections. Managed all application and admissions correspondence. Planned and executed new student orientations.STUDENT RECORDS/REGISTRATION: Created and maintained all student records. Posted semester course schedule to website. Posted semester schedules into BANNER. Added new courses, maintained courses and distributed course schedules to students. Oversaw student registration; managed course wait lists, transfer credits, grade changes or substitutions. Served as liaison with the university administration for enrollment maintenance as a member of Records and Registration committee and with Student Financial Services. Managed applications for graduation, communicated graduation information to students. Served as liaison between Registrar's office and students regarding graduation ceremony. Verified that degree requirements are met.STUDENT ADVISING/SERVICES: Served as main contact for initial student questions and concerns. Advised students on academic requirements. Advised Director and Graduate English Committee on student issues. Collaborated with Director in developing programmatic goals and policies. Provided student service information on website and post changes or revisions. Promoted events at national and local conferences.

University Of St. Thomas

PROGRAM MANAGEMENT: Managed all aspects of program serving 13,000+ students with $1.5M in annual revenue including departmental staff, data, academic partners, instructors, operating budget, course schedules, course catalog, course reviews, registration, grading and accounts receivable. Engaged in reporting functions and compliance with in-state and out-of-state licensing guidelines.DATA MANAGEMENT: Developed, operated, and evaluated systems tracking course content, scheduling, registration, program and course assessment, instructor and student records and financial information using BANNER. Prepared financial and departmental reports using BANNER, Report Net, Murphy Online; made recommendations based on data.MARKETING: Formulated and executed marketing plan with Director of Marketing and University Relations. Published printable and online course catalogs (400-800 course offerings per semester). Executed direct mailing campaigns. Created and managed web content.COMMUNITY RELATIONS: Worked closely with program faculty and academic partners to provide guidance and assistance. Represented School of Education in various university committees.

SCHEDULING: Developed, revised, published philosophy course schedule using BANNER. FINANCE: Assisted in budget planning for new fiscal year. Monitored department budget, expenses, and payroll. Executed reporting functions, accounts payable items. Managed and reconciled departmental credit cards and endowed chair account. Executed requisitions, transfers and other functions as needed using Murphy Online.DATA MANAGEMENT: Located, provided, organized and administered data efficiently and effectively. Produced accurate reporting, tracking and organization of departmental data, finances, and files. PUBLICITY AND COMMUNICATIONS: Composed, edited, and published departmental communications including website, print materials, posters, etc.EVENT PLANNING: Engaged in all areas of event planning to ensure smooth functioning of events. Arranged for travel accommodations, event logistics for departmental events, regional conferences, etc. OFFICE ADMINISTRATION: Ensured smooth functioning of departmental office. Prepared reports for chair, Registrar, and other departments. Triaged faculty and student issues and direct as necessary. Replenished supplies. Distributed mail. Oriented new faculty to processes and procedures of department and university. Coordinated faculty evaluations.

TEACHING: Taught 9th grade language arts, intermediate American literature and college composition to a diverse group of students.CURRICULUM and INSTRUCTION: Designed curriculum and courses. Developed lessons, assignments, and assessments. Evaluated student progress. Identified and assessed learning needs. COMMUNICATIONS: Communicated student progress to parents/guardians. Made recommendations for remediation, enrichment and/or other services.CLASSROOM MANAGEMENT: Managed all details and varieties of personalities in diverse settings. Collaborated with case managers, specialists, administrators and other professionals to ensure student success.

FINANCE: Created records of financial transactions by reconciling accounts and posting transactions. Conducted audits. Updated and maintained financial data. Posted changes and corrections. Prepared deposits and invoices.COMMUNICATIONS and EVENT PLANNING: Composed and published local newsletter and meeting minutes. Conducted employee training seminars. Planned company events.

TEACHING: Taught 7th and 8th grade language arts, American and British Literature and to a diverse group of students.CURRICULUM and INSTRUCTION: Designed curriculum and courses. Developed lessons, assignments, and assessments. Evaluated student progress. Identified and assessed learning needs. COMMUNICATIONS: Communicated student progress to parents/guardians. Made recommendations for remediation, enrichment and/or other services.CLASSROOM MANAGEMENT: Managed all details and varieties of personalities in diverse settings. Collaborated with case managers, specialists, administrators and other professionals to ensure student success.

Master Of Education (M.Ed.), English/Language Arts Teacher Education

Bachelor Of Arts (B.A.), English Language And Literature/Letters

Certificate Mini Mba In Non-Profit Management, Non-Profit/Public/Organizational Management

Certificate Mini Mba In Marketing Management, Marketing/Marketing Management, General