Nicole Wright Email & Phone Number

Corona, California, United States

Corona, California, United States

-Coordinate Telecom Construction jobs for up to 7 crews between Northern and Southern California.- Within 4 hours of receiving awarded job sites: Add all detailed information and projected progress dates to a master tracker in Microsoft Excel as well as QuickBase, Download all necessary documentation from the customer's website and create a new job folder in OneDrive, Obtain pricing quotes for material or equipment rentals needed for construction, such as man lifts, portable restrooms, cranes, box trucks, flatbed trucks, etc. and include on POR request sent to customer. - Maintain Dispatch Schedule and time tracker for 20 non-exempt field employees daily.- Provide customers with daily progress and safety analysis reports for all job sites in progress.▪ Place orders and schedule all material pick up and equipment delivery to job sites on necessary dates no later than one-week prior to construction start date.- Submit expense reports via Unanet and/or Center Card for mileage traveling to job sites and any purchases made with a personal credit card for job related expenses. - While construction is in progress, maintain tracking for all job site expenses paid with company credit card and/or vendor invoices and determine whether billable charges require an out-of-scope change order.- Complete closeout packages for customers and tower owners within three days of construction completion, including all pre and post-photos and necessary closeout documents such as Height Verification, RET, HMIF and RFSAP forms. - Assist field employees and all management with any additional clerical duties in the office.

Lake Forest, California, United States

- Schedule for up to 21 construction crews daily and at times up to 35 jobs daily.- For each job, schedule meetings with city inspectors, client, field employees and any other party as necessary anddaily city inspections to fulfill requirements for encroachments permits.- Plan, organize and schedule all necessary vendor services to ensure job is completed efficiently and in a timelymanner.- Maintain open communication with all field Foremen daily to assist with any additional needs for job completion.- Create and maintain Microsoft Excel reports to track job success, vendor pricing, scheduling, and other variousinformation.- Utilize Microsoft Word as needed to draft letters to customers and union representatives.- Approve invoices for third-party vendors and submit to AP for payment.- Process all new-hire documents, facilitate union member sponsorship, and ensure Human Resources has all necessary information for new employee.- Order all company phones, computers, emails, network access, etc, for new and existing employees through an ITordering system.- Provide miscellaneous administrative and clerical support for management.

Brea, California, United States

-Handle incoming client escalations with a sense of urgency and coordinate resolution efforts with field management accordingly.-Follow through to ensure all concerns are resolved to the client’s satisfaction, as soon as possible and within the timeframe promised to the client. -Identify and provide coaching when necessary to help technicians and customer service personnel improve.-Identify trending areas of improvement to correct processes or procedures where necessary. -Maintain a daily report of escalations to ensure thorough resolution is provided and escalate any matters that may fall outside the established timelines to upper management. -Submit the necessary documentation to Accounts Payable for any third-party vendor payment and all client refunds.-Provide training, and continued support for promoted Resolution Specialists.

Brea, Ca

-Handle 125 inbound and outbound client phone calls per day for four business entities.-Provide general information, membership information, troubleshoot thermostats and book appointments for HVAC and Plumbing services. -Assist with overflow of all sales opportunity calls including technician-initiated sales leads and inquiries for estimates.Prov-ide training, mentorship, and continued support for new-hire representatives.

Chandler, Arizona

-Analyze, Investigate, and resolve consumer complaints on behalf of Executives, as well as complaints that have escalated to government and regulatory agencies. Provide both written and verbal responses, determined by the complainant, within the specified deadline. -Utilize available resources to gather pertinent evidence in an effort create a strong defense for Verizon Wireless legal matters, respond in writing within the specified deadline and appear to represent the business in Small Claims hearings and Better Business Bureau Arbitration matters. -Provide representative feedback and suggestions for improving processes and procedures to increase client satisfaction and business efficiency. -Mentor new-hire interim representatives during training and provide continued support and feedback thereafter.

Irvine, California, United States

-Analyze, Investigate, and resolve consumer complaints on behalf of Executives, as well as complaints that have escalated to government and regulatory agencies. Provide both written and verbal responses, determined by the complainant, within the specified deadline. -Provide representative feedback and suggestions for improving processes and procedures to increase client satisfaction and business efficiency.

-Provided customer support for billing issues, both tier 1 voice and data issues, as well as tier 2 technical issues including, network service, provisioning, and device. -Provided tier 2 escalation support for customer concerns related to billing, service or device issues, and determined the best solutions for both the business and the customer.