Nicole Yamada Email & Phone Number

Reston, Virginia

Direct an operations staff and oversee business and operational management of the department. Analyze financial objectives, assess product usage, and generate financial reports leveraged by executive leadership for strategic planning and market intelligence. Accountable for the administration of departmental contracts, in addition to the design and implementation of new strategies focused on improving operating efficiencies and revenue targets.• Recognized with two Service Awards (Individual & Team Recognition) for establishing cross-functional relationships that improved organization efficiency, communications, and collaboration • Executed key LMS initiatives including a 1K+ product catalog that improved the customer experience• Extended the reach of annual contracts and retention via a strategic collaboration with the Partners Program; personally delivered white-glove customer service credited for increased client satisfaction • Launched a searchable resource library documenting over 150 processes and articles instrumental for succession planning and business continuity• Automated recurring reports that decreased personnel hours to yield an 85% cost and time savings• Directed the RFP process for a market LMS search; negotiated a renewal contract that upgraded the LMS to industry standard and delivered a cost savings of over 65% • Reduced daily operational issues 91% by optimizing processes and increasing stakeholder accountability

Fairfax, Virginia, United States

Founded a new company offering document conversion services to an electronic format. Established and led the business operations. Oversaw the successful transfer of a client portfolio acquired from Digital Documents, LLC. Accountable for sales and marketing, client relations processes, and strategic planning.

Tyson'S Corner

Led business operations and served as the primary point of contact for clients, vendors, and sales contacts. Orchestrated HR, admin, website, and marketing functions. Launched a custom, secure search and retrieval solution. Assisted with the expansion of modules and updates in partnership with IT. Organized project logistics. Supervised the SEO, online advertising and marketing initiatives. Implemented processes for rapid analysis of billing, reports, and budgets. Led strategic planning and forecasting.• Pioneered a client services division and process that instituted high-touch client communications leading to an 85% increase in recurring multi-year projects• Instituted a strategic end-to-end internal sales process; increased conversion rates by 65%, doubled Production Team staff and tripled office space• Orchestrated monthly team building events that drove a collaborative work ethic, boosted morale, and promoted employee engagement and retention by 150%

Pioneered an online services division for a direct response marketing agency from the ground up. Specialized in online fundraising, email communications, online advertising and website design and development.

Established the non-profit division of an online direct response-marketing agency. Maintained strong client relationships and demonstrated keen understanding of clients’ strategic goals. Created and launched online fundraising campaigns, blast email communication strategies, online advertising and marketing campaigns, website design and development. Analyzed statistical reports. Maintained cross-functional partnerships focused on facilitating client success. • Managed the strategy for online campaigns (Google Grant management, rented list, viral marketing) initiatives); fiscally managed over $900K in advertising campaigns• Cultivated and increased original database of 200 petition signers to over 250K• Implemented a marketing initiative that went viral culminating in over 12K new prospective email contacts• Raised $2M online through $5 grassroots donations to build the MLK National MemorialLaunched a flagship website and traveled abroad to oversee a 3-day comprehensive training

Led end-to-end management of a website for a national nonprofit Alliance of six national and six district associations. Directed a team of 6 web managers. Accountable for web design, content curation, e-commerce activities, member support and engagement, analytics, and troubleshooting of 3,000-plus page website.

Created and managed end-to-end website projects including site development, graphics design, site architecture, coding, search engine optimization (SEO), compliance and web statistics. Accountable for client relations and technical support.

Fairfax, Virginia

Audited inventories and accountings for the office managing Estates, Trusts, Guardianships and Foreclosures. Analyzed and closed hearing files. Briefed the Commissioner of Accounts for Debts and Demand Hearings.