Nicole Yoon Email & Phone Number

Highett, Victoria, Au

- Leading Go-To-Market efforts in the US, leveraging experience in the technology and the retail/consumer sectors - Consulting on strategic initiatives related to productivity, scalability and sales operations

A SaaS arm of Rocket, Hireflow is an AI-powered recruitment platform that automates and optimizes the hiring process for high-growth organizations, including Brex, Zerocater, Imperfect Foods and Smartcar, from candidate sourcing, email lookups, and drip campaign follow-ups, to diversity metrics and CRM.- Led the Operations team responsible for supporting the key paid feature (automated candidate sourcing), and routine testing and maintenance of the tool; implemented new business processes and continuous training of the Operations team to support over 2X growth in sourcing volume while improving customer satisfaction KPIs- Owned comprehensive customer satisfaction and retention initiatives, including publishing product FAQ and blog posts, managing chat and email support, documenting Customer Support playbook, and soliciting NPS and G2 reviews (4.9/5 star rating based on 29 reviews)- Collaborated with the Sales Lead on sales demo, new user onboarding, and quarterly check-in calls, and developed customer retention strategy based on contract renewal cycle and customer segmentation; owned account management of annual contract customers, and secured contract renewal with top 3 accounts by revenue- Contributed to the complete overhaul of the product, both internal and external facing, with product design feedback, testing and user migration plan to the new platform- Revamped the database for the AI tool by working directly with the Lead Engineer; improved accuracy and precision of AI searches, and uncovered more results by updating the data and logic

San Francisco, Ca, Us

Rocket is a Series-A, AI-based recruiting agency backed by NEA and TheVentureCity, among others. Leveraging its proprietary software, Rocket enables technology clients of all sizes, such as Amazon, PayPal, Nerdwallet, Navan (TripActions), and Rippling, to hire 2X faster on average compared to other hiring channels.- Established processes to scale the business and reduce turnover; achieved over 5X growth in headcount during the COVID-19 lockdown across the US and Canada by developing a virtual onboarding program that allowed the company to go fully remote, and implemented a new hiring strategy focusing on culture fit and transferrable skills - Developed training series to improve technical knowledge, individual and team productivity, and client satisfaction- Contributed to business development efforts and managed top-priority clients, including retained searches and VC relationships; billed over $300K during the first 6 months being active as an Account Manager while performing other responsibilities- Sourced and owned the largest account by revenue in 2021; managed 12 placements with the client during the 14-months period acting as the Account Manager- Led the expansion into new disciplines, such as Marketing, Growth, Finance, HR, and Operations, and strengthened growth in nascent disciplines, such as Product Management and Product Design

Consulting work for high-growth startup clients in the retail/ consumer space, with focus on strategic planning, growth, operations and customer experience.

Took time off to manage a cross-country relocation, childbirth and parenting.

New York, Ny, Us

- Led the implementation of a retail store visual merchandising database to expedite the production and deployment of visual asset updates for the US and Canada stores, eliminating the costs from in-person survey of stores and errors in order management- Served as the subject matter expert in ELC Corporate-led strategic discussions on retail KPIs and reporting to support over 50% growth in brand-operated retail door count- Partnered with marketing teams to assess financial viability and ROI of proposed strategic initiatives - Oversaw all Global Retail Sales and Investor Relations reporting, highlighting key business insights- Liaised with corporate functional teams in developing a global 3-year pricing strategy

London, Gb

- Managed two direct reports in analyzing CRM data (4M records in the Americas; 10M globally) - Developed and executed strategies to improve customers’ response to marketing programs such as introducing customer segmentation, A/B testing for email marketing, highly personalized drip campaign and VIP program- Managed Menswear department in NYC Flagship with the complete operational responsibilities, including supervision of 14 sales associates, to pilot a new clienteling strategy, working directly with the SVP of Retail- Led annual door performance review with the COO to plan door closures, renovations, and merchandising strategy

London, Gb

- Developed a 3-year growth plan to improve productivity in the US and propel the expansion into the Latin America and the Caribbean region- Created quarterly strategy presentations for Corporate and Board meetings with the President and the COO- Presented competitive and market analyses to senior management at Annual Strategy Meetings

London, England, Gb

Paris, Fr

Fresh, Inc. is a LVMH Perfumes & Cosmetics company founded in 1991

Toronto, On, Ca

Dublin 2, Ie

• Industry Coverage: telecommunications (wireless and wireline), consumer electronics (manufacturing and retail), software, cable & media, and publishing

Dublin 2, Ie

• Industry Coverage: telecommunications (wireless and wireline), consumer electronics (manufacturing and retail), software, cable & media, and publishing

Mba

Ba