Nicolina Kennedy (Boelens) Email & Phone Number

• Manage a portfolio of 50+ enterprise accounts, achieving 120% of annual renewal targets and driving $1M+ in expansion revenue through strategic upselling initiatives• Conduct 50+ quarterly business reviews with key stakeholders, aligning product capabilities with customer objectives and uncovering new growth opportunities• Negotiate and close complex renewal deals, maintaining a 98% customer satisfaction rate• Lead cross-functional teams to develop and execute risk mitigation strategies, successfully retaining 95% of at-risk accounts valued at $3M+ in annual recurring revenue• Maintain accurate forecasts, achieving 97% forecast accuracy and providing actionable insights to senior leadership for strategic decision-making

Chicago, Illinois

• Achieved a remarkable 90% client retention rate by optimizing portfolio management processes, leading to $3.5M in annual revenue• Generated over $1M in additional revenue by overseeing the launch of 25 conferences annually, focusing on initial consultations and data-driven decision-making• Led project management initiatives that resulted in a 20% improvement in client deliverables • Strengthened teams by extending in-depth training and performance analysis, while offering constructive feedback and motivational leadership

Greater Chicago Area

• Led the coordination of event schedules and marketing efforts, resulting in a 40% increase in registration numbers and enhanced overall event reach• Facilitated clear and timely communication across teams, optimizing project workflows and achieving an on-time delivery rate of 95%• Outpaced original revenue goals; recognized for top-tier results, leading to a promotion to Manager within two years

Valparaiso, Indiana

Spearheaded timely setup of campus events and directed volunteers on all preparation. Maximized exposure of school events by developing informative stories and articles for the school website and incorporating accurate details on dates, times, and locations of upcoming events. Integrated use of digital platforms and set media alerts regarding events and activities happening across campus. Encouraged student participation and engagement.

Valparaiso, Indiana

Served as the driving force behind a successful 500-guest fundraising event by incorporating strict schedules and deadlines to properly prepare. This event brought in more than $85K in donations. Ensured consistency and efficiency by bridging communication across all lines and verifying that milestones are met during preparation for timely deliverables.

Valparaiso, Indiana

Processed incoming titles for a dealership volume of 200 of cars sold per month.Validated and ensured all tax and title documents were completed and submitted properly to avoid potential business risk and to enhance the customer experience. Checked for accuracy in all documents to ensure all parts of forms were filled out and signed. Demonstrated and provided great customer service by addressing customers’ questions promptly either in person, e-mail, fax or by phone. Other duties included billing, contracts, warranties, filing of paperwork and or special projects.